Courtney Compton
West Mifflin,PA
Summary
Dynamic Patient Access Representative with proven expertise at UPMC- Children's Hospital in optimizing patient intake and ensuring HIPAA compliance. Skilled in payment processing and appointment scheduling, I excel in communication and problem-solving, enhancing operational efficiency and patient satisfaction. Committed to delivering exceptional administrative support and fostering positive patient experiences.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
UPMC- Children's Hospital
Pittsburgh, PA
12.2024 - Current
- Collect and process patient co-pays, deductibles, and payments at the point of service, contributing to the daily revenue cycle.
- Maintain strict adherence to HIPAA regulations by safeguarding patient confidentiality and ensuring compliance with all privacy policies.
- Perform patient intake and registration for emergency room services, ensuring accurate demographic and insurance information to streamline billing and care processes.
Care Coordinator 1
DaVita Integrated Kidney Care
Pittsburgh, PA
03.2023 - 04.2024
- Assisted in care management with direct patient communication, completed non-clinical pathways and screenings for aligned patients.
- Maintained accurate and complete documentation of records and consent forms, completed legibly with proper signatures.
- Assisted care team with implementation and documentation of discharge plans including initiation of referral forms, gathering clinical information, initiating the process of chart completion and appointment scheduling.
- Coordinated daily schedules for nurse practitioner and self to complete comprehensive health exams.
- Managed complex calendars including meetings and travel.
- Scheduled and confirmed appointments, optimizing time management and reducing conflicts.
Accounts Receivable Manager
Acri Commercial Realty
Pittsburgh, PA
02.2019 - 03.2023
- Monitored and minimized any bad debt or account adjustments to ensure accuracy within account receivable guidelines.
- Handled all new HOA services, researched and resolved client issues, identified/troubleshoot system related problems within Online Banking, positive pay/ACH positive pay.
- Led, organized and conducted autopay transfers between programs for over 2000 homeowners and completed a full program transition to Vantaca property management.
- Functioned as Administrative Assistant for all properties in relation to accounting needs.
- Created monthly invoices for utilities for properties such as water, gas and pool fees.
Education
Associates of Science - Business Management & Accounting
Community College of Allegheny
West Mifflin, PA06.2022
Skills
- Patient Intake & Registration
- HIPAA Compliance & Confidentiality
- Payment Processing & Billing Knowledge
- Appointment Scheduling & Calendar Management
- Excellent Communication & Interpersonal Skills
- Multitasking & Administrative Support
- Proficiency with Office Software, Medipac and Firstnet
- Problem-Solving & System Navigation
Affiliations
- Board member for a 501c3 cat rescue, Fur All Kittys
- Adminstrative Assistant Training Certification completion through Alison
- Remote Work Revolution for Everyone Cerification completion from Havard
Timeline
Patient Access Representative
UPMC- Children's Hospital
12.2024 - Current
Care Coordinator 1
DaVita Integrated Kidney Care
03.2023 - 04.2024
Accounts Receivable Manager
Acri Commercial Realty
02.2019 - 03.2023
Associates of Science - Business Management & Accounting
Community College of Allegheny