LYNETTE WEBB
Culver City
Summary
Experienced Intake Coordinator and Patient Services Professional with over 8 years of healthcare administration, client intake, insurance verification, referral management, and customer service experience. Skilled in coordinating patient admissions, verifying eligibility, maintaining accurate medical records, and facilitating communication between patients, physicians, and healthcare providers. Known for providing compassionate support, managing high-volume workloads, and ensuring efficient office operations while maintaining confidentiality and compliance standards.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Sherman Oaks Hospital
Sherman Oaks, CA
03.2022 - Current
- Managed patient check-in processes, ensuring timely and accurate registration.
- Coordinated insurance verification and benefit eligibility to streamline admissions.
- Enhanced patient flow by optimizing scheduling and appointment management systems.
- Trained new staff on patient access protocols and hospital policies for compliance.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Intake Coordinator
All Seasons Healthcare
Long Beach, CA
03.2018 - Current
- Conduct comprehensive patient intake assessments and collect demographic, insurance, and medical information.
- Verify insurance eligibility and ensure accurate documentation for admissions and services.
- Coordinate referrals and patient placements with physicians, case managers, hospitals, and healthcare facilities.
- Maintain accurate patient records and documentation within electronic systems.
- Assist patients and families with intake paperwork, program requirements, and service coordination.
- Manage high call volumes while providing exceptional customer service and support.
- Obtain and review physician orders, referral documentation, and required signatures.
- Support daily office operations through scheduling, data entry, filing, and administrative tasks.
- Collaborate with clinical and operational teams to ensure continuity of patient care.
Server
Levy Restaurants
Carson, CA
11.2018 - 01.2021
- Deliver exceptional customer service in a fast-paced environment.
- Process customer transactions accurately using POS systems.
- Maintain food safety and sanitation standards.
- Resolve customer concerns professionally and efficiently.
- Restock inventory and support daily operations.
- Part-Time
Sales Associate
Macy’s
Culver City, CA
10.2010 - 02.2018
- Assisted customers with product selection and purchasing decisions.
- Consistently delivered outstanding customer service and problem resolution.
- Maintained visual merchandising standards and organized sales displays.
- Processed sales transactions and handled cash accurately.
- Built strong customer relationships to drive repeat business and sales growth.
Food Service Worker
In-N-Out Burger
Los Angeles, CA
05.2015 - 06.2017
- Prepared food according to company standards and health regulations.
- Maintained cleanliness and sanitation of workstations and equipment.
- Assisted customers and fulfilled orders accurately and efficiently.
- Supported team operations during high-volume service periods.
Education
No Degree - Medical Assistant
American Career College
CA03.2027
Skills
- Patient Intake & Registration
- Insurance Verification & Eligibility Review
- Referral Coordination
- Patient Placement & Care Coordination
- Medical Records Management
- Electronic Health Records (EHR)
- HIPAA Compliance
- Data Entry & Documentation
- Multi-Line Phone Systems
- Customer Service Excellence
- Administrative Support
- Medical Scheduling & Admissions
- Problem Resolution
- Team Collaboration
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Money handling
- Team collaboration
- Relationship building
- Insurance billing
- Eligibility determination
- Conflict resolution
- Payment processing
- Patient education
- Information collection
- Registration management
- Pre-admission requests
- Fee collection
- Medical billing
- Paging systems
- Verbal and written communication
- Data entry
- Policy understanding
- Intake assessment
- Records maintenance
- Health insurance knowledge
Accomplishments
- Supervised team of 5 staff members.
Timeline
Patient Access Representative
Sherman Oaks Hospital
03.2022 - Current
Server
Levy Restaurants
11.2018 - 01.2021
Intake Coordinator
All Seasons Healthcare
03.2018 - Current
Food Service Worker
In-N-Out Burger
05.2015 - 06.2017
Sales Associate
Macy’s
10.2010 - 02.2018
No Degree - Medical Assistant
American Career College