Tamila Klassen
Santa Rosa,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to your team. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Healdsburg Hospital Providence
09.2023 - 03.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Cash Office Associate
TJ Maxx, TJX Companies
02.2023 - 09.2023
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2022 - 09.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Phlebotomist
CHI Memorial Hospital
01.2020 - 11.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture and other CT procedures.
- Mentored students during their clinical rotations, providing constructive feedback and guidance to improve their skills.
Certified Nursing Assistant
CHI Memorial Hospital
07.2017 - 11.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Unit Secretary
CHI Memorial Hospital
07.2017 - 11.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Certified Nursing Assistant
Signature HealthCARE Of Cleveland
08.2019 - 05.2020
- Supported needs of 12+ residents under long-term care.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Life Care Center Of Collegedale
12.2015 - 04.2018
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Kitchen Team Member
Chick-fil-A
10.2015 - 12.2015
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate of Science -
Cleveland Community College
Cleveland, TN06.2017
No Degree - Phlebotomy
Miller-Motte College
Chattanooga, TN05.2017
No Degree - Certified Nursing Assistant
Prepare To Care
Cleveland, TN08.2015
Associate of Arts -
Mt Hood Community College
Gresham, OR05.2015
High School Diploma -
Centennial High School
Gresham, OR06.2014
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Multitasking and Organization
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Problem-Solving
- Insurance Billing
- Payment Processing
- Team Leadership
- Russian Fluency
- Ukrainian Fluency
- Insurance verifying
- Cash handling expertise
- Cash Register Operation
- Data entry proficiency
- Opening and closing procedures
- HIPAA Compliance Understanding
- Incoming Call Management
- Patient chart maintenance
- Patient Scheduling
- Medical office administration
- Medical Records Maintenance
- Nursing station operations
- Detail-oriented approach
- Epic Software Proficiency
Timeline
Patient Access Representative
Healdsburg Hospital Providence
09.2023 - 03.2024
Cash Office Associate
TJ Maxx, TJX Companies
02.2023 - 09.2023
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2022 - 09.2023
Phlebotomist
CHI Memorial Hospital
01.2020 - 11.2021
Certified Nursing Assistant
Signature HealthCARE Of Cleveland
08.2019 - 05.2020
Certified Nursing Assistant
CHI Memorial Hospital
07.2017 - 11.2021
Unit Secretary
CHI Memorial Hospital
07.2017 - 11.2021
Certified Nursing Assistant
Life Care Center Of Collegedale
12.2015 - 04.2018
Kitchen Team Member
Chick-fil-A
10.2015 - 12.2015
Associate of Science -
Cleveland Community College
No Degree - Phlebotomy
Miller-Motte College
No Degree - Certified Nursing Assistant
Prepare To Care
Associate of Arts -
Mt Hood Community College
High School Diploma -
Centennial High School
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