Tamila Klassen
Santa Rosa,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to your team. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Healdsburg Hospital Providence
Healdsburg, CA
09.2023 - 03.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Cash Office Associate
TJ Maxx, TJX Companies
Santa Rosa, CA
02.2023 - 09.2023
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Customer Experience Coordinator
TJ Maxx, TJX Companies
Santa Rosa, CA
08.2022 - 09.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Phlebotomist
CHI Memorial Hospital
Chattanooga, TN
01.2020 - 11.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Conducted venipuncture and other CT procedures.
- Mentored students during their clinical rotations, providing constructive feedback and guidance to improve their skills.
Certified Nursing Assistant
CHI Memorial Hospital
Chattanooga, TN
07.2017 - 11.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Unit Secretary
CHI Memorial Hospital
Chattanooga
07.2017 - 11.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Certified Nursing Assistant
Signature HealthCARE Of Cleveland
Cleveland, TN
08.2019 - 05.2020
- Supported needs of 12+ residents under long-term care.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Life Care Center Of Collegedale
Collegeville, PA
12.2015 - 04.2018
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Kitchen Team Member
Chick-fil-A
Cleveland, TN
10.2015 - 12.2015
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate of Science -
Cleveland Community College
Cleveland, TN06.2017
No Degree - Phlebotomy
Miller-Motte College
Chattanooga, TN05.2017
No Degree - Certified Nursing Assistant
Prepare To Care
Cleveland, TN08.2015
Associate of Arts -
Mt Hood Community College
Gresham, OR05.2015
High School Diploma -
Centennial High School
Gresham, OR06.2014
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Multitasking and Organization
- Patient check-in
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Problem-Solving
- Insurance Billing
- Payment Processing
- Team Leadership
- Russian Fluency
- Ukrainian Fluency
- Insurance verifying
- Cash handling expertise
- Cash Register Operation
- Data entry proficiency
- Opening and closing procedures
- HIPAA Compliance Understanding
- Incoming Call Management
- Patient chart maintenance
- Patient Scheduling
- Medical office administration
- Medical Records Maintenance
- Nursing station operations
- Detail-oriented approach
- Epic Software Proficiency
Timeline
Patient Access Representative
Healdsburg Hospital Providence
09.2023 - 03.2024
Cash Office Associate
TJ Maxx, TJX Companies
02.2023 - 09.2023
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2022 - 09.2023
Phlebotomist
CHI Memorial Hospital
01.2020 - 11.2021
Certified Nursing Assistant
Signature HealthCARE Of Cleveland
08.2019 - 05.2020
Certified Nursing Assistant
CHI Memorial Hospital
07.2017 - 11.2021
Unit Secretary
CHI Memorial Hospital
07.2017 - 11.2021
Certified Nursing Assistant
Life Care Center Of Collegedale
12.2015 - 04.2018
Kitchen Team Member
Chick-fil-A
10.2015 - 12.2015
Associate of Science -
Cleveland Community College
No Degree - Phlebotomy
Miller-Motte College
No Degree - Certified Nursing Assistant
Prepare To Care
Associate of Arts -
Mt Hood Community College
High School Diploma -
Centennial High School