Rebecca Long
Kissimmee,FL
Summary
To obtain a position with a company that has the advancement opportunities where I can utilize my continuing education, experience, and skills.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Orlando Health
Clermont, FL
01.2025 - Current
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Followed up on unpaid claims in a timely manner.
- Completed administrative and customer service task.
- Attached the correct insurance plan for proper billing.
- Attaching appropriate medical terminology to chief complaints
- Data collection and data analysis
- Proficiency in Microsoft excel
Front Desk Receptionist
MD Now Urgent Care
Orlando , FL
09.2024 - Current
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
ER Unit Secretary
HCA Houston Healthcare West
03.2022 - 10.2022
- Typing,faxing,filling
- Documentation
- Helping nursing staff
- Ordering clerical materials
- Answering high call volumes
- Paging for Stemi, Stroke, code blue
- Transferring patient for higher level of care
- Multi system usage
- Correct Documents for court issued paperwork
- Orientating new secretaries to the unit
- Served as liaison between family members and staff members in the ER unit.
- Assisted with training new employees who are assigned to work in the ER Unit.
- Facilitated communication between nurses and doctors within the ER unit.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Greeted patients, visitors, and physicians upon arrival to the ER unit.
- Ordered supplies for the ER unit when necessary.
- Provided administrative support to the nursing staff in a busy ER unit.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Performed clerical duties such as typing, filing, copying, faxing.
- Maintained patient records and updated medical charts as needed.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Ordered and maintained supply inventory for medical office.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Unit Secretary
Tomball Regional Hospital
Tomball, Texas
09.2019 - 07.2020
- Typing, Faxing, Filling
- Contacting Physicians for Consult
- Help nursing staff with patients
- Answering patient call lights
- Coordinating with Manager and Director with morning Huddles
- Answering multiple phones in a professional manner
- Multi System Usage
- Help Facilitate organization of the floor
- Updating Documentation for quality purpose
- Make Patient charts
- Coordinate with different departments when fixing equipment
- Ordering Department Supplies
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Prepared documents for signature by physicians or other authorized personnel.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed the front desk area ensuring neatness at all times.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Transcribed doctors' orders, including medication and lab test requests.
- Managed unit call reception and routed calls to correct department.
- Monitored unit supply levels and notified management of ordering needs.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Compiled and filed medical reports, charts, and correspondence.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Coordinated meetings and conferences for medical staff, including logistics and materials preparation.
Department Secretary
Houston Methodist the Woodlands
02.2018 - 02.2019
- Case Mgmt. & Social Worker Department
- Typing, Faxing, Filling Documentation
- Setting up Peer to Peers for Denials
- Answering’s multi phone lines
- Multi system usage
- Ordering supplies
- Coordinator to the Conference room
- Checked Department Mail with Distribution to the Correct Personnel
- Documentation
- Scheduling Lunches
- Faxing Over clinical
- Preparing documents for meetings
- Taking minutes for meeting
- Updating documents for quality purposes
- Department liaison
Administrative Partner
Houston Northwest Emergency Room
Houston, Texas
02.2016 - 10.2017
- High call volume
- Consult Physicians
- Transfer Patient for High Level of Care
- Documentation
- De-escalation of patient situation
- Law aspects
- Technology management
- Typing 20 wpm
Education
Community College -
Lonestar Community College
06.2004
High School -
Klein High School
05.2001
Skills
- Goal Oriented
- Leadership Skills
- Detail Specific
- Fast Pass Learner
- Technology Inclined
- Billing & Financial Skills
- Corporative
- Punctual
- Electronic Medical Records
- Take Charge Personality
- Microsoft Office Acquainted
- Electronic medical records
- Data entry
- Insurance verification
- Customer service
- HIPAA compliance
- Medical terminology
- Call handling
- Patient communication
- Multi-system usage
- Administrative support
- Team collaboration
- Document management
Certificates Licenses
- BLS, American Heart Association, 22513642469
- CPI Certification, NCI2C02DB9
- Certified Nurse Assistant, Texas Nurse Aide Registry, NA08265713
Philosophy
Nothing will work unless you do. - Maya Angelou. This is my philosophy for my work ethic; I apply this in all aspects of my life. I am no stranger to hard work and dedication, but unlike others I exceed the expectations of others around me.
Timeline
Patient Access Representative
Orlando Health
01.2025 - Current
Front Desk Receptionist
MD Now Urgent Care
09.2024 - Current
ER Unit Secretary
HCA Houston Healthcare West
03.2022 - 10.2022
Unit Secretary
Tomball Regional Hospital
09.2019 - 07.2020
Department Secretary
Houston Methodist the Woodlands
02.2018 - 02.2019
Administrative Partner
Houston Northwest Emergency Room
02.2016 - 10.2017
Community College -
Lonestar Community College
High School -
Klein High School