ELOAISA Ybarbo
Alvin
Summary
Customer service professional with experience in business, billing and collections, records management and maintenance and appointment setting. Desires a role in a medical office environment.
Experienced in customer service and administrative support, with a background in managing patient information and medical records. Demonstrated ability to handle sensitive information while maintaining confidentiality, ensuring compliance with regulations such as HIPAA. Proven skills in scheduling and coordinating appointments, verifying insurance details, and managing billing processes. Knowledgeable in coding principles and adept at utilizing computer systems for effective records management and inventory tracking.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Southeast Hospital
Houston
03.2015 - 06.2022
- Politely assisted customers in person and via telephone.
- Obtained patient information and recorded accounts for medical record.
- Recorded medical insurance information for billing purposes.
- Collected copays and deductible payments.
- Responsible for verifying patient identity.
- Scheduled outpatient procedures such as radiology procedures, surgeries and echocardiograms, MRI's, endoscopy procedures and more.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Maintained strict patient and physician confidentiality.
- Scheduled appointments for multiple doctors, reviewing orders, and verifying a valid order.
- Actively maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third party requirements regarding billing.
- Expertly transcribed medical records in a hospital setting.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Compiled and tracked outstanding balances the patient owed to the medical facility.
- Knowledge of policies, procedures and HIPAA regulations.
Housekeeper
Crothall
Houston
01.2014 - 03.2015
- Accepted accountability for all assigned building keys, master keys and access cards.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Cleaned walls, windows, shades and curtains.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Verified that all storage areas and carts were clean and organized.
- Moved chairs, desks and beds around rooms to clean behind and underneath them.
- Rotated linens in storerooms and replenished supplies when they were low.
- Transported cleaning products and equipment to and from the utility rooms.
- Polished glass surfaces and windows.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Operated compactors and balers to discard cardboard boxes and trash.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Checked in and stocked inventory throughout the facility.
- Kept janitorial closets clean and organized.
- Supervised the cleaning, maintenance and care of building and grounds.
Breakfast Hostess
Best Western Inn and Suites
Pearsall
08.2012 - 11.2013
- Greeted and welcomed all hotel guests with a smile and friendly eye contact.
- Assisted diners with obtaining food from buffet/serving table as needed.
- Assisted in maintaining preparation and service areas in a sanitary condition.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Cleaned and organized eating, service, and kitchen areas.
- Cleaned and sterilized equipment and facilities.
- Cleaned out garbage cans with water or steam.
- Consistently stayed under monthly controllable expense budget.
- Managed food delivery for 200+ guests for special events.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Estimated amounts and costs of required supplies, such as food and ingredients.
- Filled beverage and ice dispensers.
- Placed clean dishes, utensils, and cooking equipment in storage areas.
- Placed food trays over food warmers for immediate service.
- Prepared daily food items and cooked simple foods and beverages.
- Spoke with patrons to ensure satisfaction with food and service.
- Stored food in designated containers and storage areas to prevent spoilage.
- Swept and scrubbed floors.
- Turned or stirred food to ensure even cooking.
- Washed dishes, glassware, flatware, pots, and pans by hand.
- Wiped tables and seats with dampened cloths, and replaced dirty table cloths.
- Cleared and re-set tables at conclusion of each guest meal.
- Emptied garbage to dump site.
- Maintained adequate supply of items such as clean linens, silverware, glassware, dishes, and trays.
- Served prepared foods, such as muffins, biscotti, and bagels.
- Shopped for and ordered food and kitchen supplies and equipment.
- Displayed enthusiasm and knowledge about the company, menu and products.
- Provided friendly and attentive service and exceptional hospitality.
Bakers Assistant
La Popular Bakery
Pearsall
03.2011 - 06.2012
- Greeted customers and provided excellent customer service.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Promptly and empathetically handled guest concerns and complaints.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Cross-trained and coordinated with team members to ensure seamless service.
- Prepared all food orders within a 2-3 minute time frame.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Placed food trays over food warmers for immediate service and stored them in refrigerated storage cabinets.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within food service goal times.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Stored all food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Maintained a clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Routinely moved and stocked food products weighing up to 50 lbs.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Prepped items for later use to save staff time during busy hours.
Assistant Manager
Payless Shoe Source
Pearlan
12.2008 - 12.2010
- Welcomed customers into the store and helped them locate items.
- Alerted customers to upcoming sales events and upcoming promotions.
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandise layouts.
- Priced merchandise, stocked shelves and took inventory for supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Determined customers needs by asking relevant questions and listening actively to their response.
- Answered customer telephone calls promptly and in an appropriate manner.
- Supervised and maintained all merchandise and shipping processing.
- Maintained established merchandising standards, including windows, sales floor and promotional displays.
Education
High School Diploma -
Radiance Academy Westlakes
San Antonio, TxSkills
- Customer-oriented
- Active listening skills
- Motivated team player
- Bilingual English/Spanish
- Goal-oriented
- Exceptional focus to detail
- Excellent work ethic
- Strong conflict resolution skills
- Effective team communication
- Time management skills
- Cash handling management
- Computer proficiency
- Medical terminology understanding
- Records management
- Patient registration
- Insurance verification
- Medical billing
- CPT coding
Work Preference
Salary Range
$1/hr - $25/hrTimeline
Patient Access Representative
Memorial Hermann Southeast Hospital
03.2015 - 06.2022
Housekeeper
Crothall
01.2014 - 03.2015
Breakfast Hostess
Best Western Inn and Suites
08.2012 - 11.2013
Bakers Assistant
La Popular Bakery
03.2011 - 06.2012
Assistant Manager
Payless Shoe Source
12.2008 - 12.2010
High School Diploma -
Radiance Academy Westlakes