JANET NICKERSON
SEARSPORT,ME
Summary
Compassionate Patient Access Representative experienced in managing patient registration, insurance verification, and appointment scheduling. Achieved high productivity and efficiency through strong communication, problem-solving, and time management skills. Focused on delivering exceptional patient service by effectively addressing inquiries, complaints, and service needs within healthcare environments.
Overview
35
35
years of professional experience
Work History
Patient Access Representative
Optum
Brewer, Maine
03.2020 - 10.2026
- Verified eligibility and benefits for scheduled healthcare services.
- Collected copayments and payment information at point of service.
- Registered patient demographics and insurance details in Optum access systems.
Clerk/Cashier/Customer Service
Mardens
Lincoln, ME
10.2013 - 11.2018
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Maintained inventory levels of office supplies and equipment.
- Processed sales transactions to prevent long customer wait times.
- Resolved payment issues and corrected transaction errors.
- Scanned merchandise and bagged purchases with care.
- Discounted purchases by scanning and redeeming coupons.
- Initiated positive customer experiences by greeting shoppers. promptly and responded to questions.
- Offered customers carry-out service at completion of transaction.
- Assisted customers with questions and orders over the phone. to assist customers with questions and orders.
- Balanced cash drawer and verified daily till totals.
- Balanced daily transactions on a computerized point-of-sale system.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained inventory levels of office supplies and equipment as needed.
- Ensured cash drawer accuracy by balancing daily transactions. and verified daily till totals
- Entered data into tracking systems and updated customer information carefully.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Filed paper and digital records using organized naming and storage methods.
- Reviewed forms for completeness and corrected routine errors before filing.
- Prepared reports, packets, and correspondence for daily administrative use.
- Scanned documents into digital formats ensuring accuracy of content.
- Processed incoming mail, correspondence, and internal documents for department operations.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created memos, letters, emails, reports, presentations as requested by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Scheduler/Data Entry Clerk/Secretary's Assistant
Community Health & Counseling Services
Lincoln, ME
06.1991 - 03.2012
- Registered patient demographics and insurance details in Optum access systems.
- Verified eligibility and benefits for scheduled healthcare services.
- Collected copayments and payment information at point of service.
- Confirmed appointment details with clients by phone and message.
- Managed calendars, appointments, and meeting requests
- Updated scheduling records using employer systems
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated with other departments regarding resources needed for specific projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Provided HR administrative assistance to management team.
- Reviewed and approved vendor invoices.
- Facilitated waste management by breaking down boxes for recycling.
- Greeted guests and vendors to assist in navigating space.
- Monitored office services mailbox for business support needs and requests.
- Encouraged and improved cross-department internal communication.
- Offered reception coverage to relieve staff during absences or breaks.
- Performed accounting or financial analysis.
- Reserved and managed meeting room availability.
- Assisted with set up for social events and food deliveries.
- Participated in credit and collections activities.
- Tracked data changes across files, logs, and reports
- Supported office staff with routine data requests
- Created spreadsheets to track data entries.
- Checked source documents against entered data to ensure accuracy.
- Scanned documents into appropriate databases for storage purposes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Contacted customers via phone or email to address data inquiries.
- Exceeded quality goals to support team productivity.
- Maintained updated knowledge of industry trends related to data entry operations.
- Adjusted settings for format, page layout and line spacing.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Translated written documentation and notes into emails and other types of correspondence.
- Streamlined data entry by meticulously sorting and inputting essential information into electronic spreadsheets.
- Screened and regularly answered calls to provide assistance to important clients.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Determined appropriate databases for completed documents and transferred files electronically.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Researched and obtained further information for incomplete documents.
- Prepared meeting materials and supported daily office operations.
- Coordinated travel arrangements and meeting logistics for leadership.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with accounts receivable and accounts payable functions.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Produced and distributed memos, newsletters, and other forms of communication.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Processed documents and materials for dissemination to appropriate parties.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Coordinated meeting logistics such as room reservations and catering services.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Prepared expense reports in accordance with company policies and procedures.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Drove customer feedback to deliver information to management for corrective action.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Education
Some College (No Degree) - Executive Secretarial
Draughon's Business College
Wichita Falls, TXSkills
- Insurance verification
- Patient registration
- Patient verification
- Copay collection
- Payment collection
- Payment processing
- Fee processing
- Medical billing
- Insurance processing
- Healthcare systems navigation
- EHR management
- EMR management
- Record retrieval
- Data confidentiality
- Compliance adherence
- Privacy regulations
- Database entry
- Data entry
- Record retrieval
- Document management
- File maintenance
- Spreadsheet development
- Inventory management
- Order management
- Calendar management
- Schedule coordination
- Appointment scheduling
- Patient appointment coordination
- Customer service
- Patient inquiries
- Dispute resolution
- Communication effectiveness
- Verbal communication
- Professional communication
- Clear messaging
- Correspondence writing
- Analytical thinking
- Detail orientation
- Dependable team player
- Technical proficiency
- Strong work ethic
- Adaptability
- Telephone communication
- Telephone and email etiquette
- Peer relationships
- Strong empathy
- Medical terminology
- Policy understanding
- Money handling
- Cash handling
- Scanning and copying
- Office management
- Schedule verification
- Recordkeeping proficiency
- EHR systems management
- Appointment management
- Technical proficiency
- Schedule coordination
- Strong work ethic
- Microsoft Office
- Patient registration
- Order management
- Document management
- Recordkeeping proficiency
- Privacy regulations
- Schedule verification
- Telephone and email etiquette
- Adaptability
- Supply management
- Professional communication
- Patient documentation
Timeline
Patient Access Representative
Optum
03.2020 - 10.2026
Clerk/Cashier/Customer Service
Mardens
10.2013 - 11.2018
Scheduler/Data Entry Clerk/Secretary's Assistant
Community Health & Counseling Services
06.1991 - 03.2012
Some College (No Degree) - Executive Secretarial
Draughon's Business College