Amanda Sauvey
Elyria,Ohio
Summary
Human services professional with 8+ years of experience spanning crisis intervention, mental health case management, court systems, and high-volume public service environments. Currently serving as a 2-1-1 Navigation Specialist, supporting individuals and families through complex health and human service systems via multi-channel crisis-informed engagement. Proven ability to assess needs, coordinate community resources, and maintain accurate, compliant documentation while managing high-stress caseloads. Brings a strong foundation in criminal justice, mental health services, and client advocacy, aligning with organizations focused on stability, access, and measurable client outcomes.
Overview
10
10
years of professional experience
Work History
211 Navigation Specialist
United Way of Greater Cleveland
06.2023 - Current
- 2-1-1 Navigation Specialist with experience managing high-volume calls, texts, and chats while conducting crisis-informed needs assessments and connecting individuals and families to essential health and human services. Proven ability to navigate complex community resources, de-escalate crises, and document cases accurately in compliance-driven systems.
- Delivered crisis-informed support to individuals and families by assessing complex needs and connecting callers to appropriate health, housing, food, and mental health resources through phone, chat, and email platforms.
- Managed high-volume, multi-channel inquiries while maintaining accurate, confidential documentation in compliance with agency and state standards.
- Successfully de-escalated high-stress and crisis situations using trauma-informed communication, contributing to improved caller stability and appropriate service referrals.
- Built effective relationships with community partners, social service agencies, and healthcare providers to ensure timely and accurate resource navigation.
- Consistently provided empathetic, client-centered service in a fast-paced environment, supporting positive client outcomes and strengthening public trust in 2-1-1 services.
Adult Mental Health Case Manager
Murtis Taylor Health and Human Services
09.2021 - 06.2022
- Results-oriented Mental Health Case Manager experienced in providing solution-focused Therapeutic Behavioral Services to adults with serious mental illness. Proven ability to develop and implement individualized treatment plans, coordinate care across support networks, and deliver crisis intervention in high-need situations. Known for helping clients reduce barriers to independence, employment, and long-term stability.
- Developed and implemented individualized, goal-driven treatment plans for adults with serious mental illness, supporting measurable progress in stability, self-care, and community functioning.
- Delivered Therapeutic Behavioral Services using solution-focused and trauma-informed approaches, helping clients identify and reduce barriers affecting employment, education, and daily living.
- Coordinated care with families, support networks, and interdisciplinary healthcare providers to ensure continuity of services and alignment with treatment goals.
- Provided ongoing monitoring, skills training, and crisis support that helped clients improve social integration, health maintenance, and independent living skills.
- Successfully connected clients to community and natural supports, strengthening long-term stability and reducing reliance on higher levels of care.
Resident Advisor
Lorain Medina Community Based Correctional Facility
12.2019 - 12.2020
- Detail-oriented Resident Advisor experienced in supervising residents within a community-based correctional facility to ensure safety, compliance, and order. Skilled in monitoring resident movement, enforcing policies, and maintaining a secure and sanitary environment while responding to incidents with professionalism and sound judgment.
- Maintained a safe, secure, and orderly facility by actively monitoring resident activity and enforcing rules, reducing incidents and ensuring compliance with institutional policies.
- Supervised residents’ daily routines and behavior, proactively identifying and addressing potential conflicts or safety risks to protect both residents and staff.
- Coordinated with facility leadership and support staff to implement procedures that improved operational efficiency and resident compliance.
- Supported rehabilitation and skill-building initiatives by observing, documenting, and reporting resident progress, contributing to program effectiveness.
- Promoted a positive and structured environment by ensuring sanitation, security, and adherence to rules, strengthening overall resident accountability and facility reputation.
Case Aid
Lorain County Domestic Relations Court
06.2019 - 12.2019
- Detail-oriented Case Aid with experience supporting at-risk youth through probation program transportation, home visits, and participation in educational and therapeutic activities. Recognized for promoting youth engagement, supporting skill-building, and contributing to positive behavioral outcomes in structured programs.
- Safely transported juveniles to and from intervention programs, ensuring timely attendance and compliance with probation requirements.
- Conducted home visits to monitor progress, assess needs, and coordinate supportive interventions with families and program staff.
- Assisted in planning and facilitating recreational, cultural, educational, and therapeutic activities to promote skill-building and positive youth engagement.
- Supported rehabilitation outcomes by documenting progress, identifying challenges, and contributing to individualized intervention strategies.
- Fostered a safe, structured, and supportive environment that encouraged responsibility, accountability, and personal development for program participants.
Technical Specialist
Apple
10.2015 - 12.2018
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
Education
Bachelor of Science - Criminal Justice, Forensic Science Investigation
University of Toledo
Toledo, Ohio12-2014
Certificate - Paralegal
Bryant And Stratton
Parma, OhioSkills
- Technical Skills: Legal/Medical Record Management, Data Entry & Documentation, Crisis Intervention, MS Office & Related Systems
- Interpersonal Skills: Conflict Resolution, Communication (written & verbal), Collaboration / Teamwork, Empathy & Active Listening
- Organizational Skills: Time Management & Prioritization, Managing Competing Priorities, Compliance & Confidentiality, Observation & Reporting
Accomplishments
- Client Advocacy & Resolution
- Process Improvement & Documentation Excellence
- Trust-Centered Service & Relationship Building
Timeline
211 Navigation Specialist
United Way of Greater Cleveland
06.2023 - Current
Adult Mental Health Case Manager
Murtis Taylor Health and Human Services
09.2021 - 06.2022
Resident Advisor
Lorain Medina Community Based Correctional Facility
12.2019 - 12.2020
Case Aid
Lorain County Domestic Relations Court
06.2019 - 12.2019
Technical Specialist
Apple
10.2015 - 12.2018
Bachelor of Science - Criminal Justice, Forensic Science Investigation
University of Toledo
Certificate - Paralegal
Bryant And Stratton