Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Amanda Scalfaro

Jacksonville,Florida

Summary

Passionate about the Service industry with a drive to excel and progress towards leadership roles such as management and operating partner. Seeking opportunities to leverage experience and skills to contribute to the success of a dynamic team. Dedicated to delivering exceptional customer service and driving operational efficiency in fast-paced environments. Ready to take on new challenges and make a positive impact in the industry.

Overview

9
9
years of professional experience

Work History

Nanny

Twinkle Toes
05.2025 - Current
  • Provided attentive care and supervision for children, ensuring safety and well-being in daily activities.
  • Developed engaging educational activities tailored to children's developmental needs and interests.
  • Maintained organized schedules for children, balancing playtime, educational tasks, and rest periods efficiently.
  • Communicated effectively with parents regarding children's progress, behavior, and any concerns or achievements.
  • Managed household tasks related to childcare, including meal preparation, laundry, and light cleaning duties.

Preschool Teacher

Little Britches Academy 2
08.2024 - 05.2025
  • Developed engaging lesson plans to promote social, emotional, and cognitive development in preschool children.
  • Implemented creative activities that enhanced language skills and fostered a love for learning.
  • Collaborated with parents to assess children's progress and address developmental concerns effectively.
  • Mentored new teachers on classroom management techniques and educational best practices.
  • Evaluated student performance through observation and assessments, adjusting strategies as needed for improvement.

Supervisor/Back of House Supervisor

Cooper’s Hawk Restaurant and Winery
10.2021 - 05.2024
  • My responsibilities at Cooper’s Hawk includes Back of House Supervision and training of employees. Extensive knowledge of the menu to ensure proper cooking and preparations of food orders. Extensive knowledge of the menu to ensure proper cooking and food preparations for each guest order. To interact with the guests regarding any complaints or compliments concerning their food and service.

Senior Manager FOH

P.F. Chang’s China Bistro
06.2019 - 04.2020
  • Expanded role within the company since 2011, starting as a hostess and progressing to manager.
  • In the AOR I was in I managed employee schedules, side work, work orders.
  • Vendor interaction, EOM inventory, ordering
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Increased customer satisfaction with timely project deliveries and seamless communication.

Senior Manager FOH

P.F. Chang’s China Bistro
05.2018 - 06.2019
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.

Lead Manager FOH & BOH

P.F. Chang’s China Bistro
11.2017 - 05.2018
  • Led daily operations to ensure exceptional guest experiences and service quality.
  • Developed and implemented training programs to enhance staff performance and retention.
  • Managed inventory control processes, optimizing supply chain efficiency and cost management.
  • Oversaw scheduling and staffing to align with business needs and peak service times.
  • Collaborated with the culinary team to introduce seasonal menu items based on market trends.
  • Established standard operating procedures to streamline workflow and enhance team productivity.
  • Mentored junior staff, fostering a collaborative environment focused on professional growth and excellence.

Lead Preschool Teacher

Watch Me Grow
05.2016 - 06.2017
  • During my time as a Preschool teacher instructed students using a wide variety of teaching aids, motivational and implementation strategies that engage students in active learning and implement new and exciting learning approaches by brainstorming with peers on curriculum development including use of Microsoft Word & Excel.

Education

Associate Of Arts - Business

FSCJ
Jacksonville, FL

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State of Florida – Child Care Services
Destin, FL
01.2011

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University of Buffalo
Buffalo, NY
01.2005

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Erie Community College
Buffalo, NY
01.2004

Skills

  • Software (PC and MAC environment) Office, Excel, Word, Power Point and including Quick Books
  • Aloha Software
  • Open Table

Affiliations

  • Safe Serve 04/2024
  • New York State Emerging Leaders
  • Depew Volunteer Fire Department
  • 45 Hours DCF

Timeline

Nanny

Twinkle Toes
05.2025 - Current

Preschool Teacher

Little Britches Academy 2
08.2024 - 05.2025

Supervisor/Back of House Supervisor

Cooper’s Hawk Restaurant and Winery
10.2021 - 05.2024

Senior Manager FOH

P.F. Chang’s China Bistro
06.2019 - 04.2020

Senior Manager FOH

P.F. Chang’s China Bistro
05.2018 - 06.2019

Lead Manager FOH & BOH

P.F. Chang’s China Bistro
11.2017 - 05.2018

Lead Preschool Teacher

Watch Me Grow
05.2016 - 06.2017

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State of Florida – Child Care Services

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University of Buffalo

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Erie Community College

Associate Of Arts - Business

FSCJ

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