Amanda Johnson
Emmons,MN
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Producer
Dave Osborne State Farm
Northwood, IA
09.2021 - Current
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Presented comprehensive explanations of insurance policies to clients.
- Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
- Assisted with the underwriting process by gathering necessary documents from applicants.
- Performed administrative tasks such as maintaining records, filing paperwork.
- Updated customer profiles with current information regarding contact details or policy changes.
Mail Carrier
USPS, United States Postal Service
Albert Lea, MN
02.2020 - 07.2021
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Operated a vehicle in accordance with safety regulations.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
Direct Care Professional
Elm Homes
Waseca, MN
08.2015 - 02.2020
- Provided emotional support and encouragement to clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Monitored client behavior and documented any changes in condition or attitude.
- Transported clients to medical appointments and other activities as needed.
- Administered medications following established protocols and guidelines.
- Observed client interactions and reported any concerns to the supervisor.
- Encouraged clients to participate in recreational activities that promoted physical activity and mental stimulation.
- Collaborated with family members of clients to ensure proper care was being provided.
- Maintained accurate records of client care services provided according to agency standards.
Education
High School Diploma -
Alden Conger HS
Alden, MN06-2008
Some College (No Degree) - Office Administrative Assistant, Medical Secretary
Riverland Community College
Albert Lea, MNSkills
- Customer Relationship Management
- Licensed Insurance Agent
- Customer Service And Assistance
- Complaint Handling And Resolution
- Paperwork Processing
- Document Management
- Data Entry
- Client Service
- Customer Follow-Up
Certification
- Insurance Producers license for Life, Auto, Fire & Casualty in MN & IA
References
References available upon request.
Timeline
Insurance Producer
Dave Osborne State Farm
09.2021 - Current
Mail Carrier
USPS, United States Postal Service
02.2020 - 07.2021
Direct Care Professional
Elm Homes
08.2015 - 02.2020
High School Diploma -
Alden Conger HS
Some College (No Degree) - Office Administrative Assistant, Medical Secretary
Riverland Community College
- Insurance Producers license for Life, Auto, Fire & Casualty in MN & IA
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