Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Scofield

Las Vegas

Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.

Strong in using computer skills. Microsoft word , excel. Excetra

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education

Work History

Agent Signature Vacations

Hilton Grand Vacation
Las Vegas
03.2023 - 11.2023
  • Provided exceptional customer service to enhance guest experiences.
  • Managed bookings and reservations efficiently using internal systems.
  • Assisted clients with vacation ownership inquiries and options.
  • Booked vacations with bonus points
  • Inbound outbound calls
  • Customer service

Customer Service Representative

Sitel
Las Vegas
10.2021 - 11.2021
  • Provided exceptional customer support through phone and chat interactions.
  • Assisted customers with product-related questions and service issues.
  • Documented customer interactions accurately in the tracking system.
  • Escalated unresolved issues to appropriate departments for further assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Medical Assistant

Intermountain Healthcare
Las Vegas
05.2017 - 09.2021
  • Front desk experience
  • Triage patients
  • Customer service
  • Insurance verifications
  • Assisted physicians with patient examinations and procedures.
  • Managed patient scheduling and maintained appointment calendars effectively.
  • Phlebotomy
  • Administered medications and vaccines as directed by healthcare providers.

Education

Registered Medical Assistant/phelbotomist - Medical Assistant

Northwest Career College
Las Vegas, Nevada, NV
08.2016 - 05.2017

Palo Verde High School
Las Vegas, Nevada

Skills

  • Customer relationship management
  • Vacation booking systems
  • Product knowledge
  • Customer service techniques
  • Medical terminology
  • Phone etiquette
  • Scheduling management
  • Effective communication
  • Problem-solving
  • Documenting information
  • Customer service
  • Customer service and care
  • Technical support

Timeline

Agent Signature Vacations

Hilton Grand Vacation
03.2023 - 11.2023

Customer Service Representative

Sitel
10.2021 - 11.2021

Medical Assistant

Intermountain Healthcare
05.2017 - 09.2021

Registered Medical Assistant/phelbotomist - Medical Assistant

Northwest Career College
08.2016 - 05.2017

Palo Verde High School
Amanda Scofield