Amanda Scragg

• Assisted teachers with supervision and care of group of children.
• Supported classroom activities, tutoring, and reviewing work.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Supported student physical, mental, and social development using classroom games and activities.
• Supported student learning objectives through personalized and small group assistance.
• Maintained safety and security by overseeing students in recess environments.

• Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
• Verified insurance benefits and eligibility for [Type] procedures before referring clients.
• Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
• Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
• Scheduled appointments with specialists on behalf of clients.
• Obtained prior authorization for procedures.

• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.

Leadership Abilities, Team Building, and Supervision; Time Management, Planning, Prioritization; Experience with Microsoft Office including Word, Excel, and PowerPoint; Spreadsheet Preparation; Monitoring payments due from clients and promptly contacting clients with past due payments; Providing insurance companies with additional documentation or records to expedite payments and resolve denials; Solely responsible for managing the billing and claims department at a private medical practice; Identifying medical coding procedure or fee errors and omissions, and making necessary adjustments to patient accounts.

- Answering telephone calls, attending to the call box, and managing PA systems - Assigning bowling alleys and renting bowling shoes to patrons, as well as collecting fees - Handling deposits, balancing/checking deposits, and making nightly deposits - Scheduling big groups, events, and birthday parties - Handling money, including counting the drawers down at night and making the deposit - Supervising employees to ensure the bowling alley is ready for the next day.

- Answering telephones, forwarding pager messages, and transferring calls - Using organization and communication skills to liaise between patients, nurses, and physicians - Supervising bed control to optimize admittance procedures and transfer times/procedures - Reviewing documents, requesting further information, and calling in consultations - Observing and interpreting patients' heart monitors in the ICU - Measuring out the patients' EKG strip, placing it in the chart, and recording it in the EMR - Placing orders for supplies and ensuring they are properly organized