Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Scragg

South Charleston,WV

Summary

Highly motivated and professional team player with excellent people skills and exceptional interpersonal abilities. Proven track record of efficiently handling client inquiries, billing, and administrative tasks. Proficient in contracts and other documents impacting billing processes. Experienced in preparing professional, polished statements and business correspondence. Ideal candidate for this job.

Overview

19
19
years of professional experience

Work History

Teacher's Aide

Kanawha County Schools
08.2023 - Current
  • Assisted teachers with supervision and care of group of children.
  • Supported classroom activities, tutoring, and reviewing work.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.

Referral Specialist

WVU Thomas Hospital
07.2022 - 05.2023
  • Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
  • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
  • Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Scheduled appointments with specialists on behalf of clients.
  • Obtained prior authorization for procedures.

Billing Specialist

Charleston Nephrology
03.2021 - 07.2022
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.

Billing Specialist / Assistant Office Manager

Dr. Rohit Patel
02.2020 - 03.2021

Leadership Abilities, Team Building, and Supervision; Time Management, Planning, Prioritization; Experience with Microsoft Office including Word, Excel, and PowerPoint; Spreadsheet Preparation; Monitoring payments due from clients and promptly contacting clients with past due payments; Providing insurance companies with additional documentation or records to expedite payments and resolve denials; Solely responsible for managing the billing and claims department at a private medical practice; Identifying medical coding procedure or fee errors and omissions, and making necessary adjustments to patient accounts.

Night Shift Manager

Galaxy Lanes
08.2005 - 03.2021

- Answering telephone calls, attending to the call box, and managing PA systems - Assigning bowling alleys and renting bowling shoes to patrons, as well as collecting fees - Handling deposits, balancing/checking deposits, and making nightly deposits - Scheduling big groups, events, and birthday parties - Handling money, including counting the drawers down at night and making the deposit - Supervising employees to ensure the bowling alley is ready for the next day.

Health Unit Coordinator

Charleston Area Medical Center
04.2012 - 08.2020

- Answering telephones, forwarding pager messages, and transferring calls - Using organization and communication skills to liaise between patients, nurses, and physicians - Supervising bed control to optimize admittance procedures and transfer times/procedures - Reviewing documents, requesting further information, and calling in consultations - Observing and interpreting patients' heart monitors in the ICU - Measuring out the patients' EKG strip, placing it in the chart, and recording it in the EMR - Placing orders for supplies and ensuring they are properly organized

Education

Garnett Career Center

Associate of Applied Science - Medical Billing Administrative Specialist

Ross Medical Education Center
06.2020

Medical Insurance Billing and Coding -

Ross Medical Education Center
08.2019

Skills

  • People-oriented
  • Dedicated team player
  • Superior organizational skills
  • Answered multi-line phone system and directed calls to the appropriate party
  • Work Well on Microsoft Office
  • Epic and EHR Trained
  • Claim submission
  • Insurance Verification
  • Accounts receivable management
  • Payment posting
  • Medical Coding Expertise
  • Time Management

Timeline

Teacher's Aide

Kanawha County Schools
08.2023 - Current

Referral Specialist

WVU Thomas Hospital
07.2022 - 05.2023

Billing Specialist

Charleston Nephrology
03.2021 - 07.2022

Billing Specialist / Assistant Office Manager

Dr. Rohit Patel
02.2020 - 03.2021

Health Unit Coordinator

Charleston Area Medical Center
04.2012 - 08.2020

Night Shift Manager

Galaxy Lanes
08.2005 - 03.2021

Garnett Career Center

Associate of Applied Science - Medical Billing Administrative Specialist

Ross Medical Education Center

Medical Insurance Billing and Coding -

Ross Medical Education Center
Amanda Scragg