Amanda Scroggins

• Worked closely with Facility Administrator, Head Nurse, Social worker and Dietitian to ensure smooth operation of dialysis facility
• Onboarded patients and ensured consent forms where signed and understood by new patient
• Reviewed new patient paperwork to accept patients to facility. Ensured their vaccinations and TB test where up to date by working with head nurse
• Ordered supplies and maintained inventory for a facility treating 170 patients
• Ensure documents where filed in the physical chart and e-chart
• Assisted patients with rescheduling appointments through Schedule hub and using Reggie systems
• Audited charts and supported Head Nurse with any discrepancies corrected any necessary documentation by following policy
• Sent out and followed up with referrals from hospital, specialists, doctors, etc.
• Knowledgeable with programs such as PQRS, Prism, Coupa, Iproc, Dignity Portal, workday, Village Website
• Able to fill out and complete CMS-2728 and CMS-2746
• Coordinated meetings and maintained schedules to enhance team productivity
• Answered high volume calls with multi-line phone system, routing calls, delivering messages to staff, answering emails and greeting visitors.

• Coordinate and maintain communication with providers
• Work on prior authorization, communicate with pharmacies and patients
• Provided support to providers by writing diagnosis letters, letters of recommendations and referral letters
• Schedule appointments, procedures, and tests for patients (bloodwork, TOVA tests, EKGs, sleepstudies)
• Coordinate and maintain patient records, ensuring accuracy and confidentiality
• Manage incoming calls and inquiries, directing them to the appropriate staff members
• Assist with admissions, discharges, and transfers of patients
• Order and maintain inventory of supplies and equipment
• Follow established protocols and procedures to maintain compliance with regulatory standards
• Knowledgeable in rooming patients.

Program Management

• Oversee mental health and Promotora programs
• Prepare and submit quarterly reports
• Supervise up to 4 staff members
• Develop tracking systems for client interactions and organizational networking
• Experience completing and filing legal petitions/forms (family law, conservatorships), assisting in court hearings, and navigating court processes

Case Management

• Research and connect clients with appropriate resources and programs
• Oversee staff managing caseloads of 30–50 clients each
• Maintain detailed documentation and records to ensure compliance and effective follow-up
• Manage office organization and record-keeping systems
• Lead hiring, training, and termination processes in compliance with company policies

Employee Training

• Develop and implement training programs on office culture, cultural competency, and bias awareness
• Educate staff on workplace best practices

Advocacy & Cultural Competency

• Participate in mental health board and executive meetings to address cultural and linguistic barriers
• Design and deliver cultural competency curricula and trainings for county representatives in Northern California
• Strong expertise in engaging and supporting Hispanic/Latino communities

• Worked with clients provided by California Department of Rehabilitation (DOR) and ensure they where provided with a structure to successfully find employment
• Conducted comprehensive assessments to match candidates with suitable employment opportunities
• Developed and implemented tailored job search strategies for diverse client needs
• Facilitated workshops on resume writing and interview preparation to enhance candidate readiness
• Monitored client progress and provided ongoing support throughout the employment process
• Streamlined communication between candidates and employers to improve placement outcomes
• Leveraged applicant tracking systems to manage candidate information efficiently
• Assisted clients with completing job applications and submitting resumes to improve interview chances
• Established strong relationships with local employers to match clients with suitable job opportunities
• Provided assessments to assist clients with narrowing down interests

• Currently enrolled in Bachelors in Health Science
• Deans List honoree with a cumulative GPA of 3.73.