Amanda Shelnutt
Summary
Explored career paths that integrate past experiences and foster a positive, structured, and healthy work environment.
Overview
11
11
years of professional experience
Work History
Catering and Marketing Director
Moes Southwestern Grill
03.2022 - 04.2024
- Developed and implemented comprehensive marketing strategies to drive brand awareness and customer engagement.
- Oversaw digital marketing initiatives, enhancing online presence through SEO, social media, and email campaigns.
- Led cross-functional teams to execute promotional events, aligning objectives with overall business goals.
- Analyzed market trends and competitor activities to inform strategic decision-making for product positioning.
HOSPITALITY/CATERING DIRECTOR
CHICK-FIL-A DALTON MALL
12.2019 - 03.2022
- Achieved Serve Safe certification to ensure compliance with food safety standards.
- Oversaw all catering sales operations to drive revenue growth.
- Oversaw guest interactions to enhance overall customer satisfaction.
- Enhanced guest retention strategies to foster loyalty and satisfaction.
KEY MANAGER/TOGO COORDINATOR
OUTBACK STEAKHOUSE
10.2013 - 07.2019
- Facilitated comprehensive training programs for all front-of-house staff.
- Managed front-of-house (FOH) staff to ensure efficient operations and exceptional service delivery.
- Executed planning and organization of monthly contests, new LTOs, and staff outings.
- Assisted with cash handling at shift end. Supported monthly inventory processes.
- Managed high-volume to-go operations, ensuring efficient handling of inbound calls and customer interactions.
- Delivered friendly and prompt service to each guest, ensuring adherence to the 5/10 rule.
RESIDENTIAL COUNSELOR
LORAY GIRLS’ HOME, INC
10.2013 - 12.2014
- Guided and supported troubled youth residing in a foster care environment.
- Facilitated one-on-one counseling sessions to support individual development.
- Delivered comprehensive 24-hour care to youth, ensuring fulfillment of physical and emotional needs.
Education
Bachelor of Arts - Psychology/Studio Art
WINTHROP UNIVERSITY
5 2012
Associate in Arts -
SPARTANBURG METHODIST COLLEGE
5 2007
Skills
- Organized
- Punctual
- Detail-Oriented
- Excellent Customer Service Skills
- Productive
- Determined
- Courteous Demeanor
Management & Leadership Skills
Timeline
Catering and Marketing Director
Moes Southwestern Grill
03.2022 - 04.2024
HOSPITALITY/CATERING DIRECTOR
CHICK-FIL-A DALTON MALL
12.2019 - 03.2022
KEY MANAGER/TOGO COORDINATOR
OUTBACK STEAKHOUSE
10.2013 - 07.2019
RESIDENTIAL COUNSELOR
LORAY GIRLS’ HOME, INC
10.2013 - 12.2014
Bachelor of Arts - Psychology/Studio Art
WINTHROP UNIVERSITY
Associate in Arts -
SPARTANBURG METHODIST COLLEGE