Amanda Shepherd
McLeansville,NC
Summary
Well-rounded Dispatcher offering 7 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, highly communicative offering great writing and administrative skills.
Overview
17
17
years of professional experience
Work History
Transportation Dispatcher
Kirk's Sineath Towing
03.2016 - Current
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Performed routine data entry or document management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Waitress, Cashier and Payroll
Anna Maria's Restaurant
06.2009 - 02.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Cashier
Critics Too
08.2006 - 06.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Orange High School
Hillsborough, NC06.2008
Skills
- collects, refunds and verifies payments
- data entry
- provide customer service
- operate standard office equipment
Timeline
Transportation Dispatcher
Kirk's Sineath Towing
03.2016 - Current
Waitress, Cashier and Payroll
Anna Maria's Restaurant
06.2009 - 02.2016
Cashier
Critics Too
08.2006 - 06.2009
High School Diploma -
Orange High School
Similar Profiles
Will ThomasonWill Thomason
Purchasing & Estimator at Sineath ConstructionPurchasing & Estimator at Sineath Construction
Stephanie Lee DawsonStephanie Lee Dawson
Customer Care Coordinator/Office Manager at Kirk's Family Of Natural BrandsCustomer Care Coordinator/Office Manager at Kirk's Family Of Natural Brands
Grace RudellGrace Rudell
Food Server at Kirk's SteakburgersFood Server at Kirk's Steakburgers