CINDY GUAJARDO
San Antonio,TX
Summary
Practiced Customer Service with more than 15 years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Adept at working collaboratively to ensure timely and quality responses to service requests. Offering a proven history of success within call center environments, continuously surpassing goals while ensuring compliance with company standards and mission.
Overview
15
15
years of professional experience
Work History
Transportation Dispatch Coordinator
Comfort Care Transportation
San Antonio, Texas
03.2020 - 02.2024
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on programs, eligibility and benefits.
- Instructed patients on proper use of inhalers and other medication delivery systems.
- Responded promptly to any customer requests or complaints regarding medication delivery services.
- Communicated effectively with pharmacy staff to ensure prompt order fulfillment and delivery of medications to customers.
- Investigated customer complaints related to product and service quality or delivery issues.
Office Manager
AAA PRESTIGE A/C & HEATING
San Antonio, TX
10.2013 - 10.2019
- Prepares monitors financial information including budget, time , attendance, documents and ordering supplies
- Performs customer service duties including answering, screening calls, receiving and assisting visitors and answering inquiries
- Assist customers in managing their accounts, provide solutions and trouble shoot to help the customer more knowledgeable about the products and services
- Coordinate and oversee H/VAC technician's work and coordinate the techs with projects. Communicated with H/VAC technicians. and customer scheduling commitments
- Responsible for ordering and purchase correct parts and equipment for installing new units
- Prepared employee record changes, maintain employee files interview, recruited and expire employees
- Accurately process employee and company checks
- Perform other duties as assigned successfully
Counseling Representative
Texas Health And Human Services MMC
San Antonio, TX
01.2013 - 10.2013
- Answered and quickly redirected up to 40+ calls
- Screened applications for government assistance, coordinated phone interviews completed data entry and mail out documents needed for clients certification
- Compiled company information and related material and distributed it to candidates
Assistant Manager
Texas Title Loan Co.
San Antonio, TX
05.2009 - 12.2012
- Worked directly with the Branch Manager and handled multiple functions that included processing
- Negotiated with Payments Plan
- Interact with customers to determine needs and offer product service solutions
- Balance cash drawer
- Maintain office files, copy/ faxed documents
- Prepared documents to mail out to Texas Department of Transportation
- Consistently met/ exceeded monthly collection goals and won formal recognition
Education
Associate of Arts - Registration Access Specialist Medical
San Antonio College
2013
Associate of Arts - Medical Assistant
San Antonio College
Skills
- Data entry 40 WPM typing speed
- Calculator/10 key
- Microsoft Excel certified
- Flexible
- Cash handling
- Credit card transactions
- Post customers transactions
- Accurately collects, processes and safeguard all customer payments (cash and checks)
- Exceptional time management skills
- Goal-oriented
- Excellent work ethic
- Motivated team player
- Fast Learner, Highly dependable
- Billing
- Supply Management
Timeline
Transportation Dispatch Coordinator
Comfort Care Transportation
03.2020 - 02.2024
Office Manager
AAA PRESTIGE A/C & HEATING
10.2013 - 10.2019
Counseling Representative
Texas Health And Human Services MMC
01.2013 - 10.2013
Assistant Manager
Texas Title Loan Co.
05.2009 - 12.2012
Associate of Arts - Registration Access Specialist Medical
San Antonio College
Associate of Arts - Medical Assistant
San Antonio College
Similar Profiles
Sandra Ramirez MyersSandra Ramirez Myers
Transportation Specialist/Courier at Comfort Care TransportationTransportation Specialist/Courier at Comfort Care Transportation
Robert RamosRobert Ramos
Transportation Specialist at Comfort Care TransportationTransportation Specialist at Comfort Care Transportation
Maritsa IrizarryMaritsa Irizarry
Office Associate at Premier Comfort TransportationOffice Associate at Premier Comfort Transportation