Amanda Shepherd
Marietta,GA
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am committed to maintaining professional relationships to increase profitability and drive business results.
I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Network Coordinator
Regal Medical Group
2023.11 - 2024.03
- Facilitated seamless migrations between platforms while maintaining minimal disruption to users'' daily activities.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Enhanced network efficiency by implementing proactive monitoring and maintenance strategies.
- Spearheaded disaster recovery efforts following critical incidents to restore services as quickly as possible.
- clerical duties-faxing, mailing, e-mailing, with networks and providers in health insurance
Medical Records/Customer Service Representative
West Coast Medical
2023.04 - 2023.09
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives for patients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers in store and over the phone.
- updated patient medical records and assist with questions concerning their product.
Customer Service/Food Service Worker
Dairy Queen Orange Julius
2022.10 - 2023.05
- Served and assisted guests by preparing food and beverage orders
- Monitored food quality and freshness throughout day.
- Developed and maintained positive relationships with customers to enhance service.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall restaurant experience
- took orders with cash register
- maintained products/opened and closed restaurant
Medical Biller/Data Entry
Amplus Group
2022.04 - 2022.09
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Created improved filing system to maintain secure client data.
- updated patient medical records through several EMR systems
- posted payments towards patient accounts
Medical Biller
Argus Medical Management
2021.04 - 2021.05
- was a brief externship
- Filed and updated patient information and medical records.
- Negotiated favorable payment terms with third-party payers, improving overall revenue collection rates.
- Handled account payments and provided information regarding outstanding balances.
- Delivered timely and accurate charge submissions.
Education
No Degree - Medical Billing And Coding
California Healing Arts College
West Los Angeles, CA06.2021
Associate of Arts - Communications
Compton Community College
Compton, CA06.2020
Skills
- Network Troubleshooting
- Requirements Definition
- Application Configuration
- Mobile Device Management
- Network Management
- Interpersonal and written communication
- ICD-10
- Statement preparation
- Team Collaboration
- Electronic Health Record Software
- Insurance Billing
- Billing and Invoicing
- Customer Service
- Medicare and Medicaid process
- Worker's Compensation Knowledge
- Work Planning and Prioritization
- Account Posting
- Data security procedures
- Mail Sorting
- Medical record security
- Administrative Support
- Invoice Documentation Management
- Collections processing
- Decision-Making
- Relationship Building
- Claims Processing
- Medisoft
- ICD-10 Proficiency
- Customer Contact
- Medical terminology expert
- Payment Processing
- Customer Relations
- Billing and Collection Procedures
- Medical Billing
- Customer service support
- Quickbooks mastery
- Collections Management
- Data Entry
- Patient account analysis
- Medical claims submission
- Insurance claims processing
- ICD-10 Coding
- Charges and Rates Documentation
- Word Processing
- Account Management
- Account updating
- Multi-Line Phone Systems
- Remote Office Availability
- Problem-solving abilities
- Call center experience
- Problem Resolution
- Microsoft Office
- Calm and Professional Under Pressure
- De-Escalation Techniques
- Reading Comprehension
- Product and service solutions
- System implementation
- Data Collection
- Paperwork Processing
- Conflict Mediation
- Call Center Operations
- Complaint Handling
- Data Management
- Direct Sales
- Microsoft Exchange
- Credit adjustments
- Customer Education
- Billing Adjustments and Refunds
- Customer Data Confidentiality
- Critical Thinking
- Project management abilities
- Medical terminology knowledge
- Spreadsheets
- Order and Refund Processing
- Product and service knowledge
- Microsoft Outlook
- Data Evaluation
- Documentation
- Product Recommendations
Timeline
Network Coordinator
Regal Medical Group
2023.11 - 2024.03
Medical Records/Customer Service Representative
West Coast Medical
2023.04 - 2023.09
Customer Service/Food Service Worker
Dairy Queen Orange Julius
2022.10 - 2023.05
Medical Biller/Data Entry
Amplus Group
2022.04 - 2022.09
Medical Biller
Argus Medical Management
2021.04 - 2021.05
No Degree - Medical Billing And Coding
California Healing Arts College
Associate of Arts - Communications
Compton Community College
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