- Getting involved in local advocacy groups to promote positive change in the community.
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- Crafting and DIY Projects
- Passionate about balancing physical health with mental and emotional wellness.
- Regularly practice mindfulness and meditation for overall wellness.
- Yoga
- I participate in various sports activities for physical activity, camaraderie, and personal growth.
- Volunteer Work
- Offering time and support to shelters for the homeless, women, and animals.
Hi, I’m
Amanda Shuck
Watford City,ND
Summary
Highly organized and dependable candidate with a proven track record in time management and multitasking. Known for resolving problems with a "whatever it takes" attitude, clear understanding of customer needs and expectations. Dedication to improving customer satisfaction is unwavering, always willing to take on additional responsibilities to meet team goals. Strong work ethic, attention to detail, and excellent organizational skills contribute to the success of any team. Undergone intensive training in small business administration, residential cleaning, and hospitality services. Motivated to learn, grow, and excel in any environment, possessing an engaging, pleasant, and helpful demeanor. Thrived in demanding environments and successfully trained and mentored small teams. Small business owner in the residential cleaning industry with skills in financial and time management, contract negotiations and management. Self starter with incredible attention to detail, customer service focus, and proficiency in computer software programs such as Quickbooks and Microsoft Office 365. Id also like to add extremely resilient.
Overview
18
years of professional experience
1
Certification
Work History
Ms. Clean LLC
Business Owner/Operator
07.2019 - 02.2025
Job overview
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Stayed current and in "good standing" with the SCC, abiding by all regulations
- Studied market to determine optimal pricing of goods and services.
- Created contract proposals specific to the companies I wanted to work with, reached out for meetings, created portfolio and pitched my proposals to them.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Created and monitored different promotional approaches to increase sales and profit levels
- Served as primary point-of-contact with suppliers and contractors to achieve inventory & performance expectations
- Implemented CRM initiatives by promoting an environment of interpersonal communication and exceptional customer service
- Enhanced brand and company awareness by taking pictures of each job (before and after), each sales offer, and each promotional offer, and posting them to company's website/media accounts
- Reconciled daily sales, returns and financial reports utilizing specific software like QuickBooks
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
National Corporate Housing
Subcontractor
04.2022 - 02.2024
Job overview
- Pitched efficient proposal to company for subcontracted housekeeping and property management contracts.
- Handled all invoices and paperwork utilizing account's payable software like Quickbooks and ADP
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Worked closely with general contractor on completion of "punchlist" tasks.
StreetSweepers of Fredericksburg
Accounts Payable Clerk
04.2014 - 12.2017
Job overview
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
First @ Blue Ridge
Treatment Facility House Manager
09.2012 - 01.2014
Job overview
- Anticipated needs of all residents in program by staying informed about their preferences, schedules, and priorities.
- Attended all trainings and acquired all certifications needed to legally preform job duties
- Ensured program participation of all residents, creating a schedule for them to adhere to
- Preform routine and surprise inspections of guest rooms
- Ensured the drug policies were being strictly adhered to with periodical drug-tests
- Compose daily reports to send to Admin about each resident and their progress in the program
- Conduct daily Groups for the residents.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Assisted residents with basic hygiene and healthcare needs.
- Improved communication between treatment teams by facilitating regular meetings focused on sharing updates and discussing challenges collaboratively.
Holiday Inn Express Hotel
Assistant Head Housekeeper
05.2010 - 08.2012
Job overview
- Documented and reported any damage to facility/building, equipment, and/or rooms.
- Trained new employees on departmental procedures.
- Engaged with supervisor on room requirements and amenities to promote overall satisfaction
- Verified cleanliness and organization of all storage areas, public areas, guest rooms, carts and equipment.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Managed lost-and-found system efficiently, helping reunite guests with their belongings quickly.
Ricks Home Improvement
Turnover Speacialist
04.2007 - 10.2010
Job overview
- Performed post-departure inspection to check for any damages to property, items the client may have left behind, etc.
- Improved team collaboration by initiating regular strategy meetings.
- Utilized time management to create efficient methods to meet deadlines
- Ensured all homes were thoroughly cleaned, restocked, and inspected after each departure
- Improved customer satisfaction rates by delivering quality customer service through proactive problem-solving and efficient complaint resolution.
- Established an effective referral program utilizing satisfied clients; increasing word-of-mouth business growth.
Education
Northern Virginia Community College
No Degree from Biological Sciences
01-2018
Dixon High SchoolHolly Ridge
High School Diploma
06-2007
Skills
- Small Business Management
- Proficient in QuickBooks
- Proficient in Microsoft Office 365
- Advanced Problem-Solving
- Skilled in Client Relations
- Workload Management
- Contract Management Proficiency
- Mentorship Development
Additional Information
Licensed and Insured, Business Owner of Ms Clean LLC, Knowledgeable in Toilet Paper Origami, towel folding, and other wow factors of hospitality, Maintained a 5 star review on Google throughout the existence of Ms Clean LLC business
Locations
- Watford City, North Dakota
- Chesterfield, VA, 23832
Certification
- Peer Support Specialist (DBBHS) (Exp June 2026)
- VA Drivers License (Exp 09/2028)
- Microsoft Office Specialist (MOS) Certification (Exp 2009)
Interests
Timeline
Subcontractor
National Corporate Housing
04.2022 - 02.2024
Business Owner/Operator
Ms. Clean LLC
07.2019 - 02.2025
Accounts Payable Clerk
StreetSweepers of Fredericksburg
04.2014 - 12.2017
Treatment Facility House Manager
First @ Blue Ridge
09.2012 - 01.2014
Assistant Head Housekeeper
Holiday Inn Express Hotel
05.2010 - 08.2012
Turnover Speacialist
Ricks Home Improvement
04.2007 - 10.2010
Northern Virginia Community College
No Degree from Biological Sciences
Dixon High School
High School Diploma
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