Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Simmers

Brusly,Louisiana

Summary

Personable and dedicated customer service representative with extensive industry experience. Solid team player with an upbeat, positive attitude and a proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Known for high productivity and efficient task completion as an empathetic Tier 2 Customer Service Representative. Specializes in conflict resolution, advanced technical support, and customer retention strategies. Excels in active listening, clear communication, and patience to navigate complex customer issues and ensure satisfaction. Solid track record in delivering quality work. Excellent communication and teamwork abilities. Committed to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

22
22
years of professional experience

Work History

Tier 2 Customer Service Representative

Gxo Logistics
03.2024 - 03.2025
  • Utilized problem-solving skills to address customer complaints.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
  • Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
  • Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
  • Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
  • Provided comprehensive product knowledge to address customer questions confidently and accurately.
  • Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
  • Participated in ongoing training sessions to stay updated on industry developments and enhance personal skill set continually.
  • Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
  • Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered assistance in implementing and developing training programs.

Rig welder helper

Richard Construction llc
02.2023 - 02.2024
  • Took initiative to organize tasks strategically to meet designated work schedule
  • Set up and operated welding equipment

Construction Helper

Turner industrial maintenance
02.2016 - 02.2023
  • Assisted foreman and supervisors with side work and errands
  • Supported construction needs, offering assistance with diverse tasks
  • Reduced errors by inspecting completed work

Manager

Lagniappe steak and seafood
02.2005 - 02.2016
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Assisted with associate orientation, training and competency evaluation

Manager

Sally Beauty Supply
05.2003 - 04.2005
  • Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion
  • Organized and prioritized competing challenges in fast-paced environment
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Observed and maintained daily inventory levels based on current sales
  • Researched and resolved questions and problems affecting customers, providing timely updates
  • Tracked labor, sales, and inventory and managed operations to maximize returns

Education

Fortis - Hospitality And Tourism

Fortis
St Helena, La
2003

Skills

  • Technical Documentation Analysis
  • Layout Planning
  • Assembly Planning
  • Welding Operations
  • Safety Practices
  • Standards Review
  • Specification Review
  • Welding Requirements Planning
  • Data entry proficiency
  • Incident tracking
  • Product knowledge
  • Staff education and training

Timeline

Tier 2 Customer Service Representative

Gxo Logistics
03.2024 - 03.2025

Rig welder helper

Richard Construction llc
02.2023 - 02.2024

Construction Helper

Turner industrial maintenance
02.2016 - 02.2023

Manager

Lagniappe steak and seafood
02.2005 - 02.2016

Manager

Sally Beauty Supply
05.2003 - 04.2005

Fortis - Hospitality And Tourism

Fortis

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Amanda Simmers