Amanda Sinito
Nesconset,USA
Summary
Detail-oriented administrative and operations support professional with 10+ years of experience in documentation, scheduling, dispatch coordination, records management, and customer service. Recognized for accuracy, organization, and handling confidential information with discretion. Proven ability to support busy offices, manage high-volume inquiries, and maintain organized, compliant records in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
College Public Safety Officer
Suffolk County Community College - Public and Fire Safety
Selden, NY
11.2018 - Current
- Provide administrative and operational support across three campus locations
- Dispatch and coordinate calls using radio and computer systems
- Document incident reports, case records, and service activity in VCAD database
- Maintain accurate logs and compliance documentation
- Control building access and verify credentials
- Handle confidential reports and sensitive situations with discretion
- Answer phones and respond to high-volume inquiries
- Coordinate with police and emergency services when required
- Maintain safety and compliance records for equipment and procedures
Instructor, Grooming Training Program
PetSmart
Levittown, NY
01.2008 - 01.2016
- Trained and onboarded new employees on procedures and documentation standards
- Created structured training guidance for service processes
- Ensured policy compliance and record accuracy
- Supported workflow consistency across team members
- Acted as point person for trainee questions and process clarification
Customer Service Professional Pet Stylist
PetSmart
Levittown, NY
01.2005 - 01.2016
- Managed appointment scheduling and client intake records
- Handled high-volume phone calls and customer inquiries
- Maintained organized client files and service documentation
- Processed transactions and maintained receipt records
- Performed opening and closing administrative procedures
- Resolved customer issues and escalations
- Supported understaffed shifts and overflow workload
- Promoted additional services and products when appropriate
Education
Associate of Liberal Arts - General Studies
Suffolk County Community College
Associate of Science - Hospital Admissions Clerk Program
Wilson Technology Center
Skills
- Administrative support
- Scheduling & appointment coordination
- Data entry & documentation
- Incident and case reporting
- Customer & client support
- Phone & front desk coverage
- Record keeping
- Training & onboarding support
- MS Word, Excel, Outlook
- De-escalation strategies
- First aid certified
- Report preparation
Certification
- NYS Security Guard License
- NYS Grooming Certification
- NYS Certified Teaching Assistant
- AED Certified
- CPR Certified
Timeline
College Public Safety Officer
Suffolk County Community College - Public and Fire Safety
11.2018 - Current
Instructor, Grooming Training Program
PetSmart
01.2008 - 01.2016
Customer Service Professional Pet Stylist
PetSmart
01.2005 - 01.2016
Associate of Science - Hospital Admissions Clerk Program
Wilson Technology Center
Associate of Liberal Arts - General Studies
Suffolk County Community College
Additional Experience
- Personal Care & Nutritional Aide
- Maintained care documentation and communication logs
- Coordinated information between families, staff, and care teams
- Supported compliance with care and safety procedures
- Handled sensitive personal information responsibly