Managed scheduling for pest control appointments and technician assignments.
Coordinated customer communications regarding service updates and inquiries.
Assisted in maintaining inventory of pest control supplies and equipment.
Posted payments.
Stay at Home Parent
Stay At Home Mom
10.2021 - 07.2025
Business Assistant/Dental Assistant
South Lake Family Dental
06.2021 - 10.2021
Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Conduct a thorough review of the patient’s health history in order to provide quality care
Take and process x-rays and other diagnostic assessments
Provide superior chairside assistance (i.e., four-handed dentistry) to supported dentist a wide variety of procedures in accordance with the state dental practice act
Prepare treatment room with strict adherence to safety protocols and following OSHA & CDC recommendations
Case Manager
Green Law Firm, LLC
07.2017 - 12.2020
Participated in delivery of legal documents to post office, courthouse, DMV, Attorney offices, and doctor offices
Scanned mail and sent it to the appropriate personnel
Set up claims with insurance companies
Verified balances for client’s doctor visits
Built strong customer relations
Implemented answering of various telephone lines
Maintained client confidentiality
Head Teller
Arthur State Bank
01.2016 - 07.2017
Ran teller window and handled cash, checks, and processing of loan payment transactions
Maintained customer confidentiality
Serviced and balanced ATMs often totaling more than $30,000.00
Performed wire transfers
Trained teller line associates on banking procedures to ensure consistency within the Branch and maintain company guidelines
Entered overrides and assist tellers in addressing complex customer questions/ concerns
Supervised audits and the daily balancing of the vault which exceeded $50,000.00
Adhered to bank policies as well as federal and state regulations
Assistant Bookkeeper/Cashier
IGA
Lexington, SC
05.2015 - 03.2016
Managed the other cashiers, cashed checks, money orders, western unions, as well as other paperwork for the front-end.
Provided friendly customer service and ensured that the customer concerns were taken care of in a timely fashion
Promoted to bookkeeper and was awarded 'Cashier of the Quarter'
Part-time Teller
First Citizens
Saluda, SC
01.2015 - 05.2015
Built strong customer relations
Followed through with bank policies as well as Federal and State regulations
Knowledgeable about the management of the vault and how to perform lead teller job duties
Team Supervisor
Staples
Seneca, SC
12.2013 - 02.2014
Leadership through 'Manager on duty'
Coached team members on customer engagement and the proper way to perform job duties
Reinforced correct selling methods/ policies
Copy and Print Associate/ Sales Associate
Staples
Seneca, SC
05.2012 - 12.2013
Delivered 'Easy Sales' and 'Service Process' accurately regarding sales and returns
Apply service plans and add-ons at customer check out
Resolve customer concerns/ requests
Perform other related duties as assigned
Education
Certificate - Chairside Dental Assisting
Carolina Career School
Lexington, SC
Associates - Business Management/ Applied Science
Tri-County Technical College
Pendleton, SC
Skills
Leadership Training
Team Building
Strong Written & Verbal Communication
Accounting Experience
Motivated & Dependable
Built Strong Customer Relations
Advance Microsoft Office
Organized
Bookkeeper/ Invoice Experience
Updated Accounts Payable
QuickBooks Experience
Quick Learner & Data Entry
Scheduling management
Customer communications
References
Melyssa Edwards, Personal Injury Legal Assistant, Green Law Firm, LLC, 803-422-6866, lyssabl2010@yahoo.com