Amanda Smith
Des Plaines
Summary
Energetic all-around worker with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Host,Server,Food Runner
Olive Garden Restaurant
Lombard, IL
11.2021 - 01.2024
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed stressful situations well, overseeing big groups and handling surprises during busy times.
- Monitored seating area and checked restrooms regularly.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Always made sure to go above and beyond for guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Cashier/Sales Associate
Walgreens
Niles, IL
02.2021 - 09.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Front of House Team Leader
Panda Express
Niles, IL
07.2020 - 02.2021
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Managed staff scheduling, ensuring optimal coverage during peak hours and events.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Collaborated with back of house management to ensure seamless communication between departments.
- Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
Cashier/Host
Carusos Pizza
Des Plaines, IL
02.2017 - 07.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Maine East HighSchool
Park Ridge, IL05.2021
Skills
- Telephone reception
- Reservations Management
- Server Support
- Team Collaboration
- Customer Service
- Adaptable to change
- Team player mentality
- Food Running
Timeline
Host,Server,Food Runner
Olive Garden Restaurant
11.2021 - 01.2024
Cashier/Sales Associate
Walgreens
02.2021 - 09.2021
Front of House Team Leader
Panda Express
07.2020 - 02.2021
Cashier/Host
Carusos Pizza
02.2017 - 07.2020
High School Diploma -
Maine East HighSchool