Jeffrey Smith
Huntington,WV
Summary
Dynamic leader with a proven track record at National Coatings & Supplies, enhancing operational efficiency and increasing revenue through expert inventory management and strategic team leadership. Skilled in warehouse logistics and fostering collaborative teamwork, Excel in optimizing processes and driving significant improvements in inventory accuracy and customer satisfaction. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store/Warehouse Manager
National Coating & Supplies
07.2018 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Territory Sales Manager
National Coatings & Supplies
01.2014 - 06.2018
- Established and maintained [Number] accounts, expanding territory by $[Amount].
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Tracked changing product lines to effectively meet dynamic market demands.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to endcustomers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Worked with vendors and suppliers to support timely delivery of products and services.
Store/Warehouse Manager
National Coatings & Supplies
01.2013 - 12.2014
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
Store Manager & Outside Sales
Grinstead Group
06.2004 - 12.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Buffalo High School
Wayne County, WV06.1992
Skills
- Warehouse Operations
- Inventory Management
- Order Fulfillment
- Safety standards
- Logistics
- Operations Planning
- Operations Management
- Property accountability
- Logistics Oversight
- Quality Management
- Cost Reduction
- Budget Management
- Policy Development
- Budget Adherence
- Daily Operations Management
- Warehouse Organization
- Safety Management
- Warehouse Safety
- Quality Control
- Proficient in Microsoft Office Suite
Certification
OSHA Certified
Timeline
Store/Warehouse Manager
National Coating & Supplies
07.2018 - Current
Territory Sales Manager
National Coatings & Supplies
01.2014 - 06.2018
Store/Warehouse Manager
National Coatings & Supplies
01.2013 - 12.2014
Store Manager & Outside Sales
Grinstead Group
06.2004 - 12.2011
High School Diploma -
Buffalo High School
OSHA Certified
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