Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikayla Shepherd

Huntington,WV

Summary

Dynamic Customer Service Representative with proven expertise at Take 5 in resolving conflicts and enhancing customer loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Take 5
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Huntington High School
Huntington, WV
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

Take 5
07.2024 - Current

High School Diploma -

Huntington High School

Similar Profiles

CREATE PROFILE