Amanda Smith
Helena,MT
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Sr Account Coordinator
Spectrum Reach
Helena, MT
05.2015 - Current
- Ensured compliance with contractual obligations throughout the life cycle of an agreement.
- Collaborated with cross-functional teams from sales, marketing, finance, operations. to develop solutions tailored to customer needs.
- Developed strong working relationships with existing clients through regular communication and follow-up activities.
- Coordinated internal resources to ensure timely delivery of campaigns within budget.
- Addressed customer inquiries promptly while maintaining a high degree of professionalism.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Provided support during the launch of new digital products and ongoing maintenance by coordinating online advertising efforts.
Laundry Attendant
Double Tree Hotel By Hilton Downtown
Helena, MT
12.2023 - 04.2024
- Provided excellent customer service at all times.
- Kept work area neat, clean and organized at all times.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Inspected linen for tears or stains and treated them accordingly.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
Breakfast Hostess
Doubletree By Hilton Downtown
Helena, MT
01.2023 - 05.2023
- Greeted guests and provided seating for breakfast patrons.
- Followed company guidelines related to health codes standards and sanitation regulations.
- Maintained cleanliness of dining room areas, including tables, chairs, floors, windowsills, countertops, and restrooms.
- Assisted with food preparation and restocking of supplies.
- Responded quickly to guest requests in an efficient manner.
- Offered coffee refills and cleared dishes from tables promptly after meals were completed.
- Displayed friendly attitude towards all guests while working in a fast-paced environment.
- Engaged guests in conversation, understanding needs and suggesting activities in town to enhance their visit.
Customer Care Associate
Charter Communications, Spectrum
Helena, MT
01.2012 - 05.2015
- Maintained up-to-date knowledge of company products and services.
- Advised customers on how to use products correctly or get the most out of them.
- Performed troubleshooting to diagnose and resolve technical problems.
- Educated customers about the features and benefits of products.
- Processed orders, returns, exchanges, and payments accurately.
- Educated customers about different packages available and provided guidance on selecting best options that meet their budget constraints.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
High School Diploma -
Helena High School
06-1997
Skills
- Problem-Solving
- Time management abilities
- Attention to Detail
- Multitasking
- CRM Software
- Account Retention
- Account supervision
- Team Collaboration
- Deadline-oriented
- Performance monitoring
Affiliations
- Enjoys travel that includes diverse and multi cultural experiences
Accomplishments
- 2019 Reach Elite attendee
Certification
- IAB certified
- Google Analytics for beginners certification
Timeline
Laundry Attendant
Double Tree Hotel By Hilton Downtown
12.2023 - 04.2024
Breakfast Hostess
Doubletree By Hilton Downtown
01.2023 - 05.2023
Sr Account Coordinator
Spectrum Reach
05.2015 - Current
Customer Care Associate
Charter Communications, Spectrum
01.2012 - 05.2015
High School Diploma -
Helena High School