AMANDA SMITH
Maryville,MO
Summary
Experienced professional skilled at leveraging operational and revenue cycle expertise to lead high-performance operations teams. Strong record of success in developing and executing high-functioning practice operations teams from start-up to steady-state operations across a multi-state region. Core competencies include: Project Management, Performance Improvement, Rapid Cycle Change, Training and Development, Operational Optimization, Team building.
Overview
14
14
years of professional experience
Work History
Practice Manager, Hospital and Critical Care Medicine
SCP Health
01.2015 - Current
- Managed operational challenges while overseeing employee performance; provided coaching for improvement and delegated tasks effectively.
- Conducted annual reviews and audits on employees under direct supervision.
- Facilitated billing reconciliation on daily encounters.
- Fostered a collaborative team environment through exercises and employee recognition programs.
- Recruited, trained, and led teams and programs; promoted strategic growth in both individual and team performance.
- Partnered with providers and leadership to improve workflows; oriented new providers to billing platforms and escalated arising issues.
- Assisted in overseeing and enforcing Provider and HPC compliance regarding coding and auditing processes.
- Recommended resource re-allocation across facilities to meet compliance requirements and ensure audit documentation is accurate and timely.
- Supported Go-Live Hospital Medicine programs.
- Maintained daily communication with Hospital Practice Specialists (HPS) and Hospital Records Coordinators (HPC) to ensure data accuracy and integrity.
- Troubleshooting issues hindering completion of duties by HPSs, HPCs, and clinicians.
Hospital Practice Specialist
SCP Health
01.2012 - 01.2015
- Managed billing for daily encounters and collaborated closely with physicians.
- Supported recruiting, credentialing, scheduling, and emergency coverage operations.
- Acted as liaison between internal and external departments such as staffing operations, medical staff services, revenue cycle services, field operations, and executive clinical and hospital leadership.
- Assisted co-workers in billing and chart review to ensure accurate documentation.
- Obtained EMR access across multiple facilities.
- Completed corporate leadership development courses, including iLead.
Education
High School Diploma - Business
Northwest Technical School
Maryville, MO01.2000
High School Diploma - undefined
North Nodaway R VI
Hopkins, MO01.1999
Skills
- Proficiency in Microsoft Office Suite: Excel, Outlook, PowerPoint, Word
- Strong leadership and team development skills
- Process improvement and compliance monitoring
- Cross-functional collaboration and communication
- EMR access coordination and onboarding support
- Data integrity and documentation audit support
Timeline
Practice Manager, Hospital and Critical Care Medicine
SCP Health
01.2015 - Current
Hospital Practice Specialist
SCP Health
01.2012 - 01.2015
High School Diploma - undefined
North Nodaway R VI
High School Diploma - Business
Northwest Technical School
Selected Programs & Initiatives
- Hospital Medicine Go-Live Program ( multi-site)
- Provider Billing and Coding Compliance Program
- Workforce Training and Development Program
- Revenue Cycle Optimization Initiative