Amanda Smith
McAlpin,FL
Summary
Dynamic professional with extensive experience in hospitality management. Proven leadership and communication skills, enhancing guest satisfaction and operational efficiency. Resourceful in developing workflows that improved table turnover rates by 20%. Adaptable and customer service-oriented, with a strong focus on training and mentoring staff.
Overview
11
11
years of professional experience
Work History
Head Hostess
Marshall Steakhouse
Holly Springs, MS
09.2021 - 10.2025
- Managed front-of-house operations, ensuring smooth guest experiences and efficient seating arrangements.
- Trained and mentored junior staff on customer service standards and reservation management systems.
- Developed and implemented workflows to enhance table turnover rates during peak hours.
- Collaborated with kitchen staff to coordinate timely food service, improving overall dining satisfaction.
Event Coordinator
Beale Street Blues Company
Memphis, TN
05.2016 - 03.2020
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Developed event timelines and schedules, enhancing operational efficiency and communication.
- Oversaw on-site management during events, troubleshooting issues promptly to maintain flow.
- Trained new staff on event coordination protocols, promoting consistency in operations.
General Manager
Chili's Bar and Grill
Cordova, TN
09.2014 - 04.2016
- Managed front-of-house operations, ensuring smooth guest experiences and efficient seating arrangements.
- Trained and mentored junior staff on customer service standards and reservation management systems.
- Developed and implemented workflows to enhance table turnover rates during peak hours.
- Collaborated with kitchen staff to coordinate timely food service, improving overall dining satisfaction.
Education
High School Diploma -
Harmony High School
St. Cloud, FL05.2007
Skills
- Leadership
- Communication
- Fast learner
- Dependable
- Customer Service oriented
- Resourceful
- Adaptability
Timeline
Head Hostess
Marshall Steakhouse
09.2021 - 10.2025
Event Coordinator
Beale Street Blues Company
05.2016 - 03.2020
General Manager
Chili's Bar and Grill
09.2014 - 04.2016
High School Diploma -
Harmony High School