Amanda Soto
Tampa,FL
Summary
Proven background as an outstanding customer service representative with 2 years of experience in a fast-paced retail environment. Excelled at building loyal customer relationships through continuously providing top-notch service. Familiar with operating major retail software systems, retail inventory processing, and conflict resolution. Seeking to transition from consumer-focused customer service to a business-focused customer service role.
Overview
5
5
years of professional experience
Work History
Program Counselor
Edventure
01.2023 - Current
- Ability to oversee safety and well-being of assigned participants during structured and unstructured activities.
- Demonstrate strong communication and coordination with staff, parents, and program leadership.
- Implement behavior management and conflict resolution strategies to maintain positive environments.
- Schedule and track program activities with attention to detail and accuracy.
Customer Service & Food Service
Wawa, Inc.
01.2021 - 01.2023
- Managed inbound customer contacts and requests in fast-paced retail environment, responding with timely solutions.
- Facilitated customer needs and requests through positive actions to build customer relationships.
- Resolved service issues and complications through sound judgment and appropriate solutions.
- Demonstrated consistent professionalism and reliability in customer-facing interactions.
- Operated sale systems and processed transactions accurately.
Assistant Child Care Provider
Resurrection Church
01.2015 - 01.2017
- Responded quickly to emergencies and coordinated appropriate follow-up actions.
- Maintained detailed records of schedules, health information, and activity logs.
- Supervised health, safety, and well-being of assigned children.
- Communicated effectively with parents and program staff regarding daily activities and concerns.
Education
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL12.2025
High School Diploma - undefined
South County Career Center
01.2020
High School Diploma - 2D Art Honor
East Bay High School
Skills
- Effective written and verbal communication
- Collaborative team player
- Effective problem solving
- Time Management: Highly professional and dependable; able to perform duties with minimal supervision
- Professional boundaries
- Mental health support
- Multicultural competence
- Family engagement
- Youth mentoring
Additional Information
- Community Involvement: Key Club - Coordinated group activities and events.
- Club: Game Club, President – Facilitate club functions and organized safe and educational events for team members.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Program Counselor
Edventure
01.2023 - Current
Customer Service & Food Service
Wawa, Inc.
01.2021 - 01.2023
Assistant Child Care Provider
Resurrection Church
01.2015 - 01.2017
High School Diploma - undefined
South County Career Center
High School Diploma - 2D Art Honor
East Bay High School
Associate of Arts - Liberal Arts
Hillsborough Community College