Amanda Soukup
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented manager with distinguished experience in medical device industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
Work History
Sales Operations Manager
Brainlab, Inc.
04.2004 - Current
- Utilized cross-functional strategies between multiple divisions to systematize order processing and customer service to customers.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
College of DuPage
Glen Ellyn, ILSkills
- Salesforce Administration
- Interdepartmental Collaboration
- Constructive Feedback
- Operational Standards
- Customer Order Management
- Operating Procedures and Policies
- Solving Customer Concerns
- Team Recruiting and Onboarding
- Quarterly Forecasting
- Coaching and mentoring
- Review of contracts
Accomplishments
- Collaborated with team of 20 in the development and implementing a new ERP system
- Managed government contract and other GPO contracts.
Additional Information
not sure..
Timeline
Sales Operations Manager
Brainlab, Inc.
04.2004 - Current
College of DuPage
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