Amanda Speir
Jacksonville,FL
Summary
Dedicated Customer Service professional with history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Sales Merchandiser
Coca-Cola Beverages Florida
10.2023 - Current
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Established strong relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Admissions Specialist
Florida Youth Challenge Academy
12.2022 - Current
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Completed admissions duties with timeliness and accuracy.
- Answered phones, called prospects and handled initial email contacts for applicants to Florida Youth Challenge Academy.
- Reviewed and verified data on all submitted documentation
- Communicated with students to explain application process and answer questions.
- Contacted prospective students via email and phone calls.
- Performed document filing, bookkeeping and faxing for busy student admissions office.
- Completed DJJ background checks on all students as a requirement of admissions.
- Assisted with all additional duties as assigned by management.
Relationship Specialist II
VyStar Credit Union
09.2016 - 11.2021
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Presented new and additional products and services to existing customers.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Performed vault duties to handle large deposits of up to $75000 and distribute currency to coworkers.
- Expanded client base by promoting new financial products.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Maximized revenue through improved sales techniques and branch productivity.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Achieved consistent recognition as top sales performer.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Promoted financial products by maintaining excellent service offering knowledge.
Store Sales Manager
Couche-Tard
05.2006 - 10.2016
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Planned and prepared work schedules to assign nine-member team to specific tasks.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Analyzed data and profit and loss statements to compose store budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Liaised with management to establish quality standards and develop budget.
- Assisted in driving sales through targeted product presentation and merchandising.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Florida Youth Challenge Academy
Starke, FL12.2004
Skills
- Customer Service
- Microsoft Office Suite
- Customer Complaint Resolution
- Time Management
- Customer Inquiries and Responses
- Client Relationship Management
- Problem Solving
- Detail-Oriented
- Verbal and Written Communication
- Relationship Building
- Office Procedures
- Clerical And Administrative
- Recruiting and interviewing
Timeline
Sales Merchandiser
Coca-Cola Beverages Florida
10.2023 - Current
Admissions Specialist
Florida Youth Challenge Academy
12.2022 - Current
Relationship Specialist II
VyStar Credit Union
09.2016 - 11.2021
Store Sales Manager
Couche-Tard
05.2006 - 10.2016
High School Diploma -
Florida Youth Challenge Academy
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