Amanda Spencer
Dunbar,WV
Summary
I am currently a graduate student enrolled in the counseling program at Marshall University, seeking to become a Licensed Professional Counselor. I am a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Patient Referral Specialist
WVU Medicine
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
LPC Practicum Student
Saint Francis Hospital
08.2023 - 11.2023
- Worked with adults in substance abuse recovery
- Completed rigorous readings as directed to support unit learning goals.
- Collaborated with supervisor on treatment
- Observation
Tax Preparer
Jackson Hewitt
12.2018 - 04.2020
- Offered clients recommendations to reduce tax liabilities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Liaised with accountants to confirm accuracy of client tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Analyzed financial records to verify accuracy of tax returns.
- Assessed client tax situations to determine best filing options.
- Researched complex tax issues utilizing online resources and professional tax software.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Identified potential audit red flags to minimize risk of IRS audits.
- Developed tax plans and projections to help clients meet objectives.
Education
Master of Arts - Mental Health Counseling
Marshall University
Huntington, WV08.2024
Bachelor of Science - Psychology
West Virginia State University
Institute, WV05.2020
Skills
- Crisis intervention techniques
- Group psychotherapy
- Research and Analysis
- Customer Service
- MS Office
- Active Listening
- Email and Telephone Etiquette
- Culturally sensitive
- Excellent organizational skills
- Proficient computer skills
- Verbal and written communication skills
Timeline
Patient Referral Specialist
WVU Medicine
08.2023 - Current
LPC Practicum Student
Saint Francis Hospital
08.2023 - 11.2023
Tax Preparer
Jackson Hewitt
12.2018 - 04.2020
Master of Arts - Mental Health Counseling
Marshall University
Bachelor of Science - Psychology
West Virginia State University