Richard Staley

Work History

Walmart Supercenter

10.2022 - Current

R.L. Staley Co

08.1997 - Current

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Answered questions, resolved issues and supported clients from initial sales conversation through delivery of order.
Followed up on status reports and prompted customer or company response following periods of inactivity.
Worked with sales team to collaboratively increase sales from $12 mm to $123mm annually.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
Negotiated details of agreements, submitted orders to manufacturers and coordinated installation of products and equipment.
Followed up on status reports and prompted customer or company response following periods of inactivity.
Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Analyzed industry trends and tracked competitor activities to inform decision making.

S-Jet Corporation/Quiznos Franchise

10.1998 - 10.2009

Owned and operated 22 restaurants across Texas. Largest Franchisee in Quiznos company.
Franchisee of Year 2008. Hall of Fame 2008.
Supported and supervised team of 192 associates and professionals
Hired and managed associates to maximize productivity while training staff on best practices and protocols.
Led operational team in development, rollout, and management of new product line-Corporate Denver, Co.
President Texas Quiznos owners' association.
Advertising Director for Houston Television/Cable Market, Print Media.
Constructed new locations-greenfield and total re-models.
Lease negotiations

The Kroger Company

01.1982 - 08.1997

Top 10 Co-Manager award
Heart Award
Coordinated companywide programs, March of Dimes, United Way, City of Houston Parades, Houston Food Bank, and other Community events.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed inventory control, cash control.
Managed store opening and closings-relocations.
Developed new store locations with Real Estate Team in Houston and surrounding KMA market.
Liaison between Stores and Facility Engineering.
Co-Manager Training Manager-MD1/MD2
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Developed and implemented successful staff incentive programs to motivate employees.
Managed purchasing, sales, marketing and customer account operations efficiently.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.