Amanda Steele
Trenton,GA
Summary
Self-motivated, highly proactive former Customer Care specialist, looking for a career with a growing company that will utilize and challenge my skills and experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paraprofessional
Dade County Board Of Education
12.2023 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Substitute Teacher
Dade County Board of Education
08.2019 - 12.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Manage classroom behavior, quickly interpret lesson plans and create reports to inform students’ permanent teacher of their successes.
Chiropractic Assistant
CHIROPRATIC CARE
11.2018 - 04.2019
- Check in and out patients, scheduling appointments entering doctors into patient records, collecting patient insurance information, processing customer record requests.
- Close out end of day office transactions to handle end of day deposits.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Customer Care Specialist
SURYA
08.2016 - 05.2018
- Work with sales representatives, accounting, and shipping departments to process customer requests.
- Build relationships with customers and internal team members to drive customer loyalty and retention.
- Noted all customer interactions in customer records in order to improve inter-departmental communications with regards to customer inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
National Title Pawn
11.2010 - 08.2016
- Process Title Loans/Liens and car sales
- Analyze applicant’s financial information to approve loans
- Process check cashing transactions
- Collected on delinquent accounts to reduce overdue balances.
Education
Coosa Valley Technical College (Northwest Georgia Technical College)
01.2005
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Gordon Central High School
05.2002
Skills
- 10 Key proficient
- Microsoft Office/Word/Excel
- SAGE
- Wayne Reaves
- QuickBooks; Daily bank deposits
- Phone Collections
- New Associate Training
- Direct Marketing and Promotions
- Problem-solving
- Creative thinking skills
- Effective communication
- Small group and individual assistance
Certification
- Certified Paraprofessional, Dade County High School - Dec. 2023- current.
Timeline
Paraprofessional
Dade County Board Of Education
12.2023 - Current
Substitute Teacher
Dade County Board of Education
08.2019 - 12.2023
Chiropractic Assistant
CHIROPRATIC CARE
11.2018 - 04.2019
Customer Care Specialist
SURYA
08.2016 - 05.2018
Customer Service Representative
National Title Pawn
11.2010 - 08.2016
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Gordon Central High School
Coosa Valley Technical College (Northwest Georgia Technical College)
EDUCATION
- Completed training for MSB (Money Service Banking)
- Completed training for GIADA (GA Independent Automotive Dealer’s Association)
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