Amanda Stephens
Customer Service & Housekeeping
Glendale,AZ
Summary
Experienced retail professional with over 15 years of expertise in fast-paced environments, specializing in cash handling and merchandising. Demonstrated ability to elevate customer satisfaction through exceptional service and streamlined processes, resulting in a significant 27% reduction in wait times. Skilled in multitasking, problem-solving, and maintaining high standards of cleanliness and organization. Holds certifications in cybersecurity and liquor law training, further enhancing expertise in the hospitality sector.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Cashier/Sales Associate
Goodwill of Central and Northern Arizona
11.2024 - Current
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked for easy customer access
Concession Stand Cashier
Instawork App
03.2021 - 01.2025
- Take customer orders and assemble them correctly
- Check identification for age-restricted items, such as alcoholic beverages
- Accept credit card only payment
- Reduced customer wait times by 27% through efficient checkout processes, improving customer satisfaction scores by 17%
- Successfully resolved 95% of customer complaints by providing exceptional customer service and effectively communicating with customers
Merchandising
Shiftsmart
07.2021 - 12.2024
- Produces store sales by providing point-of-purchase and shelf management services
- Maintains store shelves by observing displays of company products, removing damaged or freshness-dated products, tidying store shelves, and providing optimum display of products
- Maintains inventory by restocking shelves with product from inventory, observing inventory levels, prompting store management to reorder when levels appear low, and arranging for return and credit for damaged products
- Audited store layouts regularly to ensure compliance with brand guidelines
- Performed regular store visits to assess visual merchandising standards
- Created visually appealing displays that effectively showcased products and attracted customer attention
House Cleaning
Self-Employeed
06.2013 - 05.2024
- Identified maintenance issues or repairs needed within the facility/building premises and reported them promptly for resolution
- Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
- Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations
- Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
- Adapted quickly to changing priorities/demands while maintaining attention to detail and quality standards
- Reduced overall cleaning supply costs by 65% through effective inventory management practices
Cashier
Arby's
03.2008 - 08.2009
- Efficiently processed customer orders and payments in a fast-paced drive-thru environment
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to customers
- Demonstrated exceptional accuracy in handling cash transactions, ensuring no discrepancies or errors
- Maintained an organized cash register system with accurate records of transactions throughout each shift
- Closely followed company policies and procedures regarding food safety regulations to maintain a safe dining experience for customers
Courtesy Clerk/Bagger
Safeway
02.2003 - 03.2007
- Assisted customers with loading groceries into their vehicles
- Maintained a clean and organized store environment
- Restocked shelves and rotated products to ensure freshness
- Efficiently bagged groceries for customers, ensuring items were properly sorted and protected during transportation
- Increased efficiency by organizing shopping carts near checkout lanes, reducing wait times for customers
- Provided administrative support to the customer service department, ensuring smooth and efficient operations
Sales Representative
Empereon Constar
05.2006 - 02.2007
- Managed a high volume of calls daily while maintaining quality customer interactions
- Generated leads and conducted outbound sales calls to potential customers, consistently meeting or exceeding monthly sales targets
- Demonstrated resilience when faced with objections or rejection from potential customers
Education
Certificate - Internet security
Coursera
Remote 10.2021 - 05.2021
High school diploma - undefined
Barry Goldwater High School
Phoenix, AZSkills
Multitasking
Certification
Cybersecurity, 01/01/23, Present, 90.62%, Coursera, 01/01/23, does not expire, UK235QGXZKGYURL, https://www.coursera.org/account/accomplishments/certificate/UK235QGXZKGY
Additional Information - Other Jobs
- DoorDash
- Grubhub
- Mercari
Personal Information
Date of Birth: 12/23/84
Willing To Relocate
- Phoenix, AZ
- Glendale, AZ
- Scottsdale, AZ
Timeline
Cashier/Sales Associate
Goodwill of Central and Northern Arizona
11.2024 - Current
Certificate - Internet security
Coursera
10.2021 - 05.2021
Merchandising
Shiftsmart
07.2021 - 12.2024
Concession Stand Cashier
Instawork App
03.2021 - 01.2025
House Cleaning
Self-Employeed
06.2013 - 05.2024
Cashier
Arby's
03.2008 - 08.2009
Sales Representative
Empereon Constar
05.2006 - 02.2007
Courtesy Clerk/Bagger
Safeway
02.2003 - 03.2007
High school diploma - undefined
Barry Goldwater High School
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