Daniela Briceno
Harvey,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining transaction processes at Haagen Dazs, showcasing exceptional cash handling expertise and problem-solving abilities. Adept at mentoring teams to exceed sales goals while maintaining accuracy and professionalism. Mastered POS system operations and customer service excellence, significantly improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Cashier/Sales Associate
Haagen Dazs
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Teller
Port of New Orleans
02.2024 - 07.2024
Teller
Tax Free Revenue
02.2024 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Cashier Manager
Wireless Name Jewelry
05.2022 - 11.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Cashier/Sales Associate & Supervisor
Premier Duty Free Shopping
11.2013 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Cashier Sales Associate
Duty and Tax Free Shopping
10.2010 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
St. John's College
Belize City, Belize, C.A.06-2003
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash register systems
- Cash handling expertise
- Product restocking
- Refunds and exchanges
- POS system operations
- Refund handling
- Guest inquiries
- Currency counting
- Sales expertise
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Reports and documents
- Payment posting
- Liquor regulations and compliance
- Spirit, wine, and beer expertise
- Merchandise exchange
- Credit and cash transactions
- Online orders preparation
- Ordering and stocking
- Hospitality and accommodation
- Point of sale system
- Professionalism
- Conflict Resolution
- Store merchandise stocking
- Training and mentoring
- Upselling
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Item scanning
- Critical Thinking
- Customer Satisfaction
- Verbal Communication
- Flexible Schedule
- Team building
- Price Checking
- Time management abilities
- Physical Stamina
- Adaptability
- Problem-solving aptitude
- Sales Techniques
- Sales Promotions
- Merchandise displays
- Product Upselling
- Loss prevention strategies
- Basic accounting
- Manual Dexterity
- Mathematical Accuracy
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Sales Associate
Haagen Dazs
04.2024 - Current
Teller
Port of New Orleans
02.2024 - 07.2024
Teller
Tax Free Revenue
02.2024 - 07.2024
Cashier Manager
Wireless Name Jewelry
05.2022 - 11.2023
Cashier/Sales Associate & Supervisor
Premier Duty Free Shopping
11.2013 - 03.2022
Cashier Sales Associate
Duty and Tax Free Shopping
10.2010 - 10.2013
High School Diploma -
St. John's College
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