Jasmine Ray
Mobile,AL
Summary
Accomplished professional with expertise in customer service and cash handling at Walmart. Streamlined checkout processes, achieving a 20% reduction in wait times. Strong problem-solving and communication skills enhance customer loyalty and satisfaction. Committed to operational efficiency and delivering positive client interactions.
Overview
9
9
years of professional experience
Work History
Cashier/Sales Associate
Walmart
10.2023 - Current
- Ensured accurate and efficient customer transactions using point-of-sale systems.
- Enhanced customer satisfaction by assisting with product inquiries and recommendations.
- Balanced cash register drawers at shift end for accountability and precision.
- Maintained organized checkout areas to improve overall customer experience and flow.
- Greeted customers and promptly addressed their needs to foster a welcoming environment.
- Facilitated customer purchases and guided them in joining reward programs.
Customer Service Representative
Alorica
01.2019 - 12.2023
- Increased customer satisfaction by resolving inquiries through effective communication.
- Enhanced response times with process improvements, boosting customer satisfaction rates.
- Maintained composure while managing high call volumes and delivering exceptional service.
- Quickly addressed customer concerns and escalated significant issues to supervisors.
- Executed multitasking skills by navigating systems and addressing client inquiries simultaneously.
- Effectively resolved escalated complaints, achieving satisfactory outcomes for clients and company.
Tax Assistant
Evelyn Gaines Tax Pro
01.2023 - 05.2023
- Ensured tax return accuracy and compliance with federal and state regulations.
- Facilitated documentation gathering for tax filings and claims support.
- Researched tax laws and updates to maintain compliance with current regulations.
- Streamlined communication between clients and tax professionals for efficient information exchange.
Cashier/Curbside Shopper
Sam's Club
03.2017 - 12.2021
- Enhanced shopping experiences by assisting customers with product inquiries.
- Balanced cash drawers at shift end, ensuring accurate cash register operations.
- Reduced checkout wait times through improved processes and efficient management.
- Cultivated customer relationships to drive repeat business and loyalty.
- Adapted to business needs by working flexible schedules and extra shifts.
- Resolved customer complaints swiftly, fostering positive relationships and satisfaction.
Education
Associate in General Education -
Bishop State Community College
Mobile, ALSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Communication skills
- Problem-Solving skills
- Organizational skills
- Adaptability
- Active Listening
- Analytic skills
- Technical Proficiency
- Interpersonal skills
- Ethical Standards
Timeline
Cashier/Sales Associate
Walmart
10.2023 - Current
Tax Assistant
Evelyn Gaines Tax Pro
01.2023 - 05.2023
Customer Service Representative
Alorica
01.2019 - 12.2023
Cashier/Curbside Shopper
Sam's Club
03.2017 - 12.2021
Associate in General Education -
Bishop State Community College