Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yocelyn Moctezuma

Bonita Springs

Summary


Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Sales Associate

Bonita Bubbles Car Wash
11.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Back of House Team Member

Chick-fil-A
08.2023 - 10.2023
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.

Education

CNA

Cape Coral Technical College
360 Santa Barbara Blvd
05-2025

Estero High School
21900 River Ranch Rd
01-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Money handling
  • Cash handling
  • Time management skills
  • Customer relations
  • Written and verbal communication
  • Order taking
  • Customer service excellence

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Back of House Team Member

Chick-fil-A
08.2023 - 10.2023

Cashier/Sales Associate

Bonita Bubbles Car Wash
11.2020 - Current

CNA

Cape Coral Technical College

Estero High School

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