Amanda Stevenson
Orlando,FL
Summary
Versatile Operations Manager proficient in solving diverse issues in efficient and organized manner. Proven experience in Airline and Air Carrier business needs and focused and improving customer relations. Team productivity and service quality. Posses an engagement based leadership style which creates a passionate and uplifting culture for team. I maintain a demonstrated track record of continued success and professional progression over the past 7 years in the commercial aviation industry for both passenger & fueling operations.
Overview
17
17
years of professional experience
Work History
Station Manager
Foxtrot Aviation Services
02.2024 - Current
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Monitored Station P&L as well as KPIs in conjunction with SLAs
- Collaborated with regional management to align station objectives with company goals.
- Increased revenue growth with strategic marketing initiatives and promotions.
Ramp Duty Manager
ATS/AGI GROUND
09.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles,
industry practices, company procedures and technology systems. - Daily Resource Management and Planning
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Oversee 180-220 employees per shift
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Operations Manager
Primeflight Aviation Services
07.2021 - 09.2022
- Ensure service delivery to customer airlines/airport in accordance with contracts and within agreed budget level
- Ensure safety and security procedures are in accordance to standards set forth within PrimeFlight org.
- Standard Operations Manual, Safety & Training Manual, and Aviation Security Manual
- Liaise with airline station managers, airport operations managers, handling agents, Customs,
- Immigration and Security officials and other airport stake holders
- Recruiting and staffing, following recruiting and hiring policies and procedures and ensures staffing levels are maintained to meet internal/external service level/quality assurance standards
- Monitor performance and takes action to correct any shortfalls
- Provide guidance and leadership to team
- Investigate and report all accidents, incidents and irregularities, including work related accidents/ incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
- Ensure compliance with all local, state and federal rules and security measures
- Provide reports as required and service delivery measurements
- In conjunction with VP, Corporate Safety and Compliance develops and implements within station
- Emergency Response Plan
- Assist and/or Lead startup operations across all lines of business
- Backfill open station leadership positions during times of vacancy
- Project Management
- Assist with any administrative duties that are needed
Aircraft Fueler
Menzies Aviation
06.2019 - 04.2021
- Fueling aircraft in within safe and efficient manner
- Maintain accurate account of fuel transactions
- Maintain equipment
- Perform quality control checks on equipment
- Mantling and dismantling equipment to perform maintenance tasks
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs
- Recorded maintenance actions in aircraft logbooks
Massage Therapist
Titusville Chiropractic Accident & Injury Center
01.2017 - 10.2018
- Perform manual therapy, PNF stretching, and trigger point therapy on patients that have been involved in auto accidents and slip and falls
- Assist with therapy that has been prescribed by licensed chiropractor
- Assist with putting patients on TENS/EMS units and mechanical traction
- Assist with front desk duties, answering phones, and scheduling patients.
Boatswains Mate
Aviation, Fuels, U.S. Navy USS Abraham Lincoln
09.2007 - 06.2011
- Operate and maintain maintenance on fueling stations and equipment on board aircraft carrier
- Observe and enforce safety of myself and others on flight deck
- Train, direct, and supervise crews during fueling and defueling of aircraft
- Maintain cleanliness of ship and fuel stations
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance
Skills
- Military Service Branch: Navy Service Country: United State Rank: E3 September 2007 to July 2011
- Department Oversight
- Problem Anticipation and Resolution
- Staff Training
- Planning and Implementation
- Team Leadership
- Administrative Management
- Onboarding and Orientation
Timeline
Station Manager
Foxtrot Aviation Services
02.2024 - Current
Ramp Duty Manager
ATS/AGI GROUND
09.2022 - Current
Operations Manager
Primeflight Aviation Services
07.2021 - 09.2022
Aircraft Fueler
Menzies Aviation
06.2019 - 04.2021
Massage Therapist
Titusville Chiropractic Accident & Injury Center
01.2017 - 10.2018
Boatswains Mate
Aviation, Fuels, U.S. Navy USS Abraham Lincoln
09.2007 - 06.2011
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