- Family oriented
- Attending children's extracurricular activities
- Volunteering in the community
Amanda Stoakes
Ionia,MI
Summary
Dynamic professional with a proven track record of success. Adept in customer service and data entry. Excelled in managing high-volume retail and ensuring security and safety measures, showcasing detail orientation and effective problem-solving skills. Demonstrated ability to adapt and lead, enhancing operational efficiency and fostering team development.
Overview
9
9
years of professional experience
Work History
Sales and Distribution Clerk
USPS
07.2018 - 10.2024
- Operated retail window.
- Responsible for accountable items being distributed and accepted to and from carriers; postal keys, vehicle keys, express packages, certified letters, postage dues, etc.
- Assisted customers with packaging and postage needs.
- Counted inventory and entered inventory into data base.
- Received, sorted, and distributed incoming mail and packages among 17 routes.
- Sorting, breakdown and distribution of all outgoing mail per their categories.
- Customer service interactions via face to face and phone.
- Passport acceptance agent; processing new passport applications and assisting customers on sending out renewal passport applications.
- Accepting, validating and processing high volume mailings; bulk mailings and every door direct mailings for large companies.
- Lock changes in CBU and Cluster boxes out on mail delivery routes.
- Delivering express packages in a 30 mile radius.
- Overseeing post office box section; opening for new customers, billing, notices, closing, ordering new keys and changing locks.
- Training new employees.
- Assisting management in accurately scheduling clerk staffing for three offices.
- Recording incoming mail volumes and accurately inputting information into the data base daily.
- Processing all unclaimed and return to sender mail appropriately.
- Configuring second notices for all attempted mail.
- Checking in vendors and 3rd party shipping partners (Amazon, UPS, Fedex, Newgistics, etc.)
Gate Guard-Biosecurity-Shipping/Receiving Specialist
Herbruck's Poultry Ranch
08.2015 - 07.2018
- Monitoring all vehicles and personnel entering and exiting premises.
- Ensuring all vehicles were properly disinfected upon entering and biosecurity measures met.
- Ensuring "no cross contamination" with visiting personnel.
- Accurately testing and adjusting vehicle disinfectant, ensuring it was at the appropriate levels.
- Recording disinfectant levels.
- Giving directions to approved visitors to proper buildings/departments.
- Exercising great communication with all departments on the premise.
- Forming positive relationships with frequent suppliers.
- Accepting and sorting UPS shipments to proper departments.
- Accurately applying postage to all outgoing UPS shipments.
- Packaging and sending out product samples.
- Creating SOP (Standard Operating Procedures) for specific position.
- Assisting with the outline and creation of SOP's for other departments.
- Overseeing and scheduling of four additional employees with in the same department.
- Volunteering in the Processing department; packaging materials, operating packaging line, sanitation, etc.
- Volunteering in the Production and Service Crew departments; sanitation, assisting in vaccinating flocks, assisted with the transition to a cage free system, etc.
Education
GED -
Alma Public Schools
300 Republic Ave. Alma MI 4880106.2008
Skills
- Great customer service
- Detail oriented
- Shipping and receiving
- Fast and effective problem solving
- Ability to multitask
- Easily adapt to changes
- Willingness to learn
- Managing schedules
- Prioritization
- Organization
- Phone etiquette
- Computer skills; Microsoft Word, Excel, Powerpoint, Data Entry, email and typing
Accomplishments
- 100% Customer Service award all six years at USPS
- "Employee of the month" numerous times at Herbruck's Poultry Ranch and overall "Employee of the year" in 2017
Interests
Timeline
Sales and Distribution Clerk
USPS
07.2018 - 10.2024
Gate Guard-Biosecurity-Shipping/Receiving Specialist
Herbruck's Poultry Ranch
08.2015 - 07.2018
GED -
Alma Public Schools
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