Amani Trudge
Brooklyn,NY
Summary
Motivated Retail sales assoicate with 4 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
13
13
years of professional experience
Work History
Sales Distribution Clerk
United States Postal Service
New York, NY
11.2021 - Current
- Included responsibilities such as:
- Providing customer service at the retail counter.
- Selling postal products and services.
- Processing domestic and international mail and packages.
- Operating the POS system and handling cash transactions.
- Sorting and distributing mail accurately and efficiently.
- Following USPS policies, security, and mailing regulations.
Sales Associate
Target
Brooklyn, NY
09.2019 - 08.2021
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Member
Forever21
10.2017 - 08.2019
- Obtained the knowledge on how proper customer service Learned how to multitask while being in one zone , and helping a customer find another zone to to find the item that he or she.
Intern
American Civil Liberties Union
07.2017 - 08.2017
- Learned how to find pro-bono lawyers to help asylum seekers.
- Taught other students how to look up different pro-bono lawyers that would be a good benefit for different asylum seekers so that they would not have to go back to their country.
- Learned about how the government tried to send asylum seekers back to their violent countries.
- Studied and read through letters for asylum seekers who ran away from their countries due to violence.
Volunteer
Kaiser Park
07.2015 - 08.2015
- Taught me how to be patient and friendly with kids and show them how to play different kids Recognized for being on time and most polite worker, and that I could come back and apply next summer.
Intern
Read Alliance
07.2013 - 08.2013
- Tortured kindergarteners with their reading, and math skills so that they could go to the next grade Earned a certificate for being dedicated and highly liked by the kids.
Education
University At Albany
Achievement First Brooklyn Highschool
Brooklyn, NY05.2017
Skills
- Customer service
- Reading
- Sales
- Client Service
- Relationship building
- Product promotions
- Excellent people skills
Timeline
Sales Distribution Clerk
United States Postal Service
11.2021 - Current
Sales Associate
Target
09.2019 - 08.2021
Member
Forever21
10.2017 - 08.2019
Intern
American Civil Liberties Union
07.2017 - 08.2017
Volunteer
Kaiser Park
07.2015 - 08.2015
Intern
Read Alliance
07.2013 - 08.2013
University At Albany
Achievement First Brooklyn Highschool