Amanda Stock
Citizens Bank
Farmington,NM
10
years of professional experience
Dynamic and results-driven professional with a strong work ethic, honed at Citizens Bank. Proven expertise in cash handling and transaction processing accuracy, complemented by exceptional customer service skills. Successfully enhanced customer satisfaction and loyalty through efficient service and relationship building, while maintaining compliance and security in high-volume environments.
Work History
Teller
9 Years 10 Months- Processed customer transactions accurately and efficiently in high-volume environments.
- Assisted customers with account inquiries, providing clear information and support.
- Supported management in training new tellers on procedures and customer service best practices.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawer daily, ensuring accuracy and compliance with bank policies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
Education
High School Diploma
Skills
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Positive
Cash handling and management
Friendly
Transaction processing accuracy
Cash handling expertise
Cash counting
Cash drawer balancing
Patience and empathy
Listening and comprehension
Conflict resolution techniques
Rapid 10-key data entry
Cheerful
Reliable
Customer service
Timeline
Teller
Citizens Bank
06.2016 - 04.2026Read More
Kirtland Central High School
High School Diploma
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