Amanda Summers
Independence,United States
Summary
Product Owner and ERP Specialist with over 15 years of experience in managing Salesforce and Dynamics ERP systems. Skilled in optimizing business processes and facilitating interdepartmental conversations to drive operational efficiency and growth. Proven track record in product management, system administration, and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Product Owner, ERP
AVI-SPL
Shawnee, United States
05.2022 - Current
- Collaborate with teams to gather requirements and translate them into actionable product features.
- Manage product lifecycle and ensure that all ERP enhancements are aligned with business objectives.
- Assisting with the process design and setup of Dynamics Finance and Operations with a focus on unifying and standardizing global processes and policies.
- Interim product owner for Workforce, Commissions, EDI, Supply and Logistics, and CRM applications.
Salesforce & Dynamics Manager
SKC Communications
Shawnee, United States
05.2014 - 05.2022
- Salesforce CRM & FinancialForce PSA administrator
- Assisted in evaluating and selecting a new ERP system and Microsoft partner, defining requirements, assessing solutions, and facilitating decisions.
- Oversaw ERP implementation and data migration, ensuring alignment with business processes, reporting needs and training for end-user adoption.
- Assisted with third-party application integrations with ERP, including eCommerce and Salesforce.
- Provided post-go-live support, identified improvement opportunities, maintained data integrity, and developed reporting.
Salesforce Manager
SKC Communications
Shawnee, United States
07.2011 - 05.2022
- Directed Salesforce CRM and PSA administration and configuration, including reports, dashboards, workflows, and integrations with third-party tools.
- Managed data integrity and provided ongoing support to users, resolving any issues related to the platform.
- Worked with the business to identify challenges, gather requirements, and build solutions.
- Led a team of administrators and developers to optimize business processes and integrate systems across various departments.
- Implemented automation strategies to improve efficiency, reporting, and communication across departments and from quote to cash.
- Conducted training sessions for end-users and key stakeholders to maximize system utilization.
Assistant Controller – Sales Tax
SKC Communications
Shawnee, United States
02.2008 - 07.2011
- Oversaw sales tax compliance, reporting, and ensured proper tax filings.
- Managed Sales and Use tax audits
- Managed cash accounts and reconciled bank statements
- Closed month end and year end in Dynamics GP and assisted with financial reporting
- Oversaw team processing vendor credit receivables and reconciliation
- Managed small warehouse team
- Backup for Accounts Payable and Assistant Controller – Finance
Education
Bachelor of Arts - Political Science
Truman State University
Kirksville, MO01.2005
Skills
- Microsoft Dynamics GP
- Microsoft Dynamics SL
- Microsoft D365 Finance and Operations
- Salesforce
- FinancialForce PSA
- Agile
- Scrum
- Kanban
Accomplishments
- Successfully transitions to new ERPs, CPQs, PSAs.
- Improved business process efficiency, reducing operational costs and enhancing productivity.
- Developed Excel quote to replace a CPQ, saving money and increasing functionality.
References
Available upon request.
Timeline
Product Owner, ERP
AVI-SPL
05.2022 - Current
Salesforce & Dynamics Manager
SKC Communications
05.2014 - 05.2022
Salesforce Manager
SKC Communications
07.2011 - 05.2022
Assistant Controller – Sales Tax
SKC Communications
02.2008 - 07.2011
Bachelor of Arts - Political Science
Truman State University
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