Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Swarthout

Palmer,AK

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Enthusiastic Paraeducator, with a focus on Special Education. Background includes aiding in curriculum design and implementation, managing individualized education plans (IEPs) and fostering supportive learning environments for diverse student populations. Strengths include strong communication skills, patience, empathy, creativity and adaptability. Previous work has made significant impact in improving students' academic performance, emotional intelligence and social skills.

Overview

9
9
years of professional experience

Work History

Special Sevices Asssociate

The Home Depot Inc
Wasilla , Alaska
08.2022 - Current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Developed and maintained relationships with clients and vendors.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Processed payments using point-of-sale systems.
  • Computed purchases and received and processed cash or credit payment.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended, selected and located merchandise based on customer desires.
  • Trained new associates on store operations, policies, and procedures.
  • Helped customers locate items within the store using the inventory system.
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.

Paraeducator, Special Education

Matanuska-Susitna Borough School District
Palmer, AK
08.2016 - Current
  • Assisted in developing behavior management plans that addressed the specific needs of each student.
  • Motivated students using feedback and encouragement.
  • Instructed small groups of students in alphabet, shapes and color recognition.
  • Organized classroom materials and resources to facilitate an effective learning environment.
  • Encouraged participation from all students by using positive reinforcement techniques.
  • Monitored student needs and supported mobility-restricted students.
  • Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Provided disabled students with assistive devices and supportive technology.

Education

GED -

Colony High School
Palmer
01-2003

Skills

  • Inventory management
  • Point-of-sale operation
  • Visual merchandising
  • Customer service
  • Supply restocking
  • Product knowledge

Accomplishments

  • Education support professional of the year 2024

Timeline

Special Sevices Asssociate

The Home Depot Inc
08.2022 - Current

Paraeducator, Special Education

Matanuska-Susitna Borough School District
08.2016 - Current

GED -

Colony High School

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