Amanda Sweeney
Algona
Summary
Compassionate professional with extensive customer service and peer support experience. Thrives in team-oriented environments where I can be challenged on a daily basis. Detail-oriented and organized, valuing positive and suggestive feedback to enhance performance. Committed to delivering unparalleled service and contributing to a shared goal of exceptional care for customers, guests, and patients.
Overview
11
11
years of professional experience
Work History
Front Desk & Peer Support Specialist
Peer Kent
Kent
02.2025 - Current
- Documented client interactions and support activities to ensure accurate records for service continuity.
- Assisted clients in navigating community resources and services available to them.
- Executed outreach efforts to increase awareness of peer support services within the community.
- Fostered a safe, inclusive environment for open discussions among participants.
- Actively listened and responded empathetically when interacting with clients.
- Educated clients on available community resources that could enhance their quality of life.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Coordinated referrals for additional services to address specific client needs, enhancing overall support.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Developed event marketing materials to promote upcoming activities.
- Collaborated with team members to brainstorm creative event themes and concepts.
Server
Melting Pot
Tacoma
10.2020 - 01.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Prepared and served fondue dishes while ensuring food safety standards.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments accurately.
- Trained new servers on restaurant procedures and service expectations.
- Resolved guest concerns promptly to enhance their dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Waitress/Bartender
Muckleshoot Casino
Auburn
09.2015 - 05.2019
- Managed customer orders using point-of-sale systems efficiently.
- Assisted in training new staff on service protocols and menu details.
- Contributed to team efforts by supporting colleagues during busy shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared and served a variety of beverages to casino patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided exceptional customer service in high-volume dining areas.
Education
Peer Support Pre-Requisite Course - Peer Support Certification
HCA Peer Support Certification
Washington06-2026
Associate of Science - Business Communication
Pierce College
Puyallup, WA05-2014
High School Diploma -
Puyallup Highschool
Puyallup, WA06-2013
Skills
- Peer support
- Community outreach
- Crisis intervention
- Event coordination
- Documentation management
- Effective communication
- Customer service
- Relationship building
- Resource navigation
- Motivational interviewing
- Leadership skills
- Problem-solving skills
- Communication
- Peer support ethics
- Appointment scheduling
- Issue resolution
- Emotional intelligence
- Time management abilities
- Task prioritization
- Analytical skills
- Team work
Timeline
Front Desk & Peer Support Specialist
Peer Kent
02.2025 - Current
Server
Melting Pot
10.2020 - 01.2022
Waitress/Bartender
Muckleshoot Casino
09.2015 - 05.2019
Peer Support Pre-Requisite Course - Peer Support Certification
HCA Peer Support Certification
Associate of Science - Business Communication
Pierce College
High School Diploma -
Puyallup Highschool