Amanda Szalkiewicz
North Olmsted,OH
Summary
Dynamic business owner with a proven track record at Cleaning by Mandy LLC, excelling in customer relations and team leadership. Skilled in performance improvement and employee training, I consistently enhanced service delivery and client satisfaction, establishing strong relationships and a reputable brand. Committed to operational excellence and effective communication.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Business Owner / Residential and Commercial Cleani
Cleaning by Mandy LLC
North Olmsted, OH
1999 - 09.2026
- Developed operational strategies to enhance service delivery efficiency.
- Managed scheduling and logistics for cleaning staff assignments.
- Implemented quality control measures to ensure client satisfaction.
- Trained and mentored new employees on best practices and procedures.
- Conducted regular performance evaluations to improve team productivity.
- Established strong client relationships through effective communication and follow-ups.
- Analyzed market trends to adjust services and pricing strategies accordingly.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Cashier, Housekeeping,deli, Customer Service
Shaker's Marketplace
Olmsted Falls, OH
11.2022 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained accurate cash drawers through diligent cash handling procedures.
- Collaborated with team members to streamline checkout operations and reduce wait times.
- Trained new staff on register operations and customer service standards.
- Implemented inventory management practices to ensure product availability and organization.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, Ohio, OHHigh School Diploma - Dental, Nursing
Normandy High School
Parma, Ohio06.1995
Skills
Customer service
Customer relations
Attention to detail
Driven and determined
Entrepreneurial personality
Employee training
Performance improvement
Issue resolution
Task delegation
Verbal and written communication
Decision-making
Customer service management
Team leadership
Goal setting
Inventory tracking and management
Administrative management
Accomplishments
Became certified as a dental assistant, nursing assistant and medical assistant.
Certification
Dental, medical, nursing, pharmacy tech
Timeline
Cashier, Housekeeping,deli, Customer Service
Shaker's Marketplace
11.2022 - 05.2024
Business Owner / Residential and Commercial Cleani
Cleaning by Mandy LLC
1999 - 09.2026
High School Diploma -
Cuyahoga Community College
High School Diploma - Dental, Nursing
Normandy High School