Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Aure

Sparks,NV

Summary

Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in customer service and attention to detail. Demonstrate ability to forge, lead and motivate outstanding health care teams that provide top quality patient care.

Dedicated and patient focused medical assistant with proven strengths in patient care. Exceptional capacity to multi-Task, often competing priorities with ease while fostering the provision of superior patient care.

In addition to medical experience I have also worked in retail for 5 years .

I was an assistant manager for Sizzler restaurant for 1 year.

Overview

21
21
years of professional experience

Work History

Residential and Commercial Cleaning Business

Jett Pro Cleaning Services
02.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and implemented strategic marketing plans to enhance brand visibility and customer engagement.
  • Oversaw daily operations, ensuring quality control and adherence to service standards.
  • Managed financial records, optimizing budgeting processes for improved cash flow management.
  • Analyzed market trends to identify opportunities for growth and diversification of product offerings.
  • Enhanced customer service protocols, resulting in increased client satisfaction and retention rates.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Designed business plan to define concept, short-term and long-term goals and strategies.

Food Service Worker

Washoe School District
09.2022 - 10.2023
  • Operated kitchen equipment to prepare food items efficiently and safely.
  • Maintained cleanliness standards across food preparation and dining areas.
  • Assisted in inventory management, ensuring proper stock levels of ingredients.
  • Collaborated with team members to enhance service delivery during peak hours.
  • Monitored food quality and presentation to meet customer satisfaction standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Caregiver

Visting Angels
12.2021 - 06.2022
  • Provided compassionate care and support to clients, enhancing their daily living activities.
  • Assisted with medication management, ensuring adherence to prescribed schedules.
  • Developed personalized care plans based on individual client needs and preferences.
  • Trained and mentored new caregivers, fostering a collaborative team environment.
  • Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
  • Implemented safety protocols to ensure a secure living environment for all clients.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Food Service Substitute

North Thurston School District
09.2019 - 03.2020
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Campus Supervisor Aide

Moreno Valley Unified School District
09.2017 - 06.2019
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.

Nutrition Assistant 1

Moreno Valley Unified School District
06.2015 - 09.2017
  • Educated 3 groups on proper nutrition by sharing meal planning ideas.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.

Medical Assistant

Raincross Medical Express Care
01.2005 - 01.2007
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained client medical history, medication information, symptoms and allergies.


Education

No Degree - Trade Vocational School

Concord Career Institute
San Bernardino, CA
08.1992

High School Diploma -

Moreno Valley High School
Moreno Valley, CA
06.1990

Skills

  • Medication Administration
  • Updating Medical Records
  • Decision Making
  • Appointment Scheduling
  • Patient Relations
  • Problem Anticipation and Resolution
  • Time Management
  • Mobility Assistance
  • Vitals Collection and Documentation
  • Willingness to Learn
  • Motivation techniques
  • Positive reinforcement
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Positive attitude
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication

Timeline

Residential and Commercial Cleaning Business

Jett Pro Cleaning Services
02.2023 - Current

Food Service Worker

Washoe School District
09.2022 - 10.2023

Caregiver

Visting Angels
12.2021 - 06.2022

Food Service Substitute

North Thurston School District
09.2019 - 03.2020

Campus Supervisor Aide

Moreno Valley Unified School District
09.2017 - 06.2019

Nutrition Assistant 1

Moreno Valley Unified School District
06.2015 - 09.2017

Medical Assistant

Raincross Medical Express Care
01.2005 - 01.2007

No Degree - Trade Vocational School

Concord Career Institute

High School Diploma -

Moreno Valley High School

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