AMANDA TAYLOR
Ponder
Summary
Results-oriented Manager, Implementation Specialists skilled in change management and training development. Led teams to achieve high client satisfaction ratings through effective project launches and structured coaching. Experienced in managing complex, multi-stakeholder projects, breaking down tasks into actionable steps aligned with business goals, and ensuring timely, budget-conscious delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Implementation
Homecare Homebase
Remote
04.2025 - Current
- Served as Project Sponsor on 16 implementations in a 10-month period, overseeing startups, major transitions, and service expansions.
- Collaborated with client executive stakeholders to align objectives and resolve issues, ensuring seamless implementation experience.
- Led and mentored a team of 16 Implementation Specialists, driving professional development and enhancing service delivery through structured coaching and quarterly reviews.
- Identified gaps in service playbooks and implemented process improvements to standardize delivery methods and scale implementations.
- Designed and implemented onboarding and training program, supporting ongoing team growth and operation excellence.
- Implemented QR code survey for post-training evaluations, increasing client participation by 27% and generating insights to enhance training quality.
Sr. Enrollment Technology Consultant II
Allstate Benefits
Remote
06.2021 - Current
- Increased premium growth for preferred integrated partner platforms by 24% in southern and western regions.
- Successfully vetted and onboarded 13 new technologies, generating over $1.5 million in premium.
- Enhanced relationships with integrated partners by developing sales growth roadmaps and optimizing technology functionality.
- Advised senior management on optimal technology and product solutions aligned with client needs.
- Supported sales team and clients by delivering insights on enrollment technology platform best practices.
- Conducted broker visits and pre-sale consulting activities through conference calls and face-to-face interactions.
Manager of Data Services and Implementation Teams
Inroll+, LLC
Irving
01.2019 - 06.2021
- Led team of four data/EDI analysts and five implementation managers, ensuring seamless client onboarding and accurate electronic file submissions to carriers.
- Served as primary contact for escalations from clients, vendors, and carriers, facilitating timely resolution of issues.
- Oversaw UAT and regression testing guidelines for carrier file testing, ensuring accuracy.
- Mentored staff on process improvements, fostering knowledge sharing and enhancing overall team performance.
Implementation Manager
Inroll+, LLC
Irving
04.2018 - 01.2019
- Oversaw end-to-end implementation of new clients, ensuring seamless integrations for groups.
- Facilitated mandatory user training of enrollment platforms and reporting, prior to group’s ‘Go-Live’ date, creating a 98% client satisfaction rating after implementation.
- Created and implemented a review checklist with internal teams that resulted in a 17% decrease in post-implementation issues.
- Conducted ongoing testing of groups and plans for changes or system enhancements (regression, functional, performance, and user acceptance).
- Built and maintained interfaces for eligibility management, carrier reporting, and vendor services, supporting operational efficiency.
Manager, Operations Analyst & Fulfillment
AmWINS Group Inc.
Irving
12.2016 - 03.2018
- Led team of four operation analysts and one fulfillment analyst to achieve departmental goals.
- Developed onboarding and training program to accelerate integration of new hires.
- Created and maintained Department’s testing guidelines (regression, functional, performance, and user acceptance).
- Conducted file calls with clients to ensure smooth setup of new file processes.
Operations Analyst
AmWINS Group Inc.
Irving
07.2014 - 12.2016
- Designed and improved automated processes and infrastructure changes to enhance operational efficiency.
- Managed system enhancement projects, liaising between business units and IT department to ensure alignment and effective communication.
- Build and maintain interfaces for eligibility management, carrier reporting, and vendor services.
- Configure, test, and implement file feeds for new and existing clients.
- Conducted client file calls to facilitate new file setup and ensure accurate data integration.
Business Analyst
HealthMarkets
North Richland Hills
11.2007 - 06.2014
- Directed projects to enhance business systems for improved support of business units' daily functions.
- Monitored program performance post-implementation to identify and resolve operating issues.
- Wrote and revised quality standards and test procedures for program design and product evaluation.
- Create and distribute training documentation for new or updated processes and programs.
Administrative Assistant
HealthMarkets
North Richland Hills
05.2007 - 11.2007
- Prepared agendas, meeting minutes, project punch lists, and memorandums for organizational support.
- Supported director of customer service, two managers, seven supervisors, and 113 phone representatives by coordinating schedules and resources.
- Managed department expense book to accurately track and report monetary actions monthly.
- Ensured confidentiality of employee information by implementing and adhering to secure data management practices.
SIU Support Specialist III
HealthMarkets
North Richland Hills
12.2004 - 05.2007
- Processed ROP checks, ensuring correct reimbursements for policyholders upon policy termination.
- Managed Disability files and communicated status updates to policyholders through official correspondence.
- Processed ROP checks to ensure policyholders received the correct monies back once their policy termed.
- Coordinated responses to Subpoenas and Record Requests, maintaining compliance with legal standards.
PPO Support Specialist I
HealthMarkets
North Richland Hills
09.2002 - 12.2004
- Keyed and re-priced claims to apply PPO discounts accurately.
- Processed provider requests to add or update addresses and tax ID numbers in the system.
- Verified provider addresses in system against claims to maintain data accuracy.
Education
BBA - Management
University of Texas at Arlington
05.2013
Skills
- Project implementation
- Change management expertise
- EDI 834 knowledge
- Risk management
- Strategic planning
- Insurance expertise
- Management expertise
- Leadership and communication skills
- Training development
Certification
Six Sigma Yellow Belt, VMEdu Targeting Success, 02/01/25
Timeline
Manager of Implementation
Homecare Homebase
04.2025 - Current
Sr. Enrollment Technology Consultant II
Allstate Benefits
06.2021 - Current
Manager of Data Services and Implementation Teams
Inroll+, LLC
01.2019 - 06.2021
Implementation Manager
Inroll+, LLC
04.2018 - 01.2019
Manager, Operations Analyst & Fulfillment
AmWINS Group Inc.
12.2016 - 03.2018
Operations Analyst
AmWINS Group Inc.
07.2014 - 12.2016
Business Analyst
HealthMarkets
11.2007 - 06.2014
Administrative Assistant
HealthMarkets
05.2007 - 11.2007
SIU Support Specialist III
HealthMarkets
12.2004 - 05.2007
PPO Support Specialist I
HealthMarkets
09.2002 - 12.2004
BBA - Management
University of Texas at Arlington