Amanda Taylor
Boones Mill,VA
Summary
Proven event director skilled in logistics coordination and customer service. Demonstrated ability to enhance guest satisfaction and streamline operations through effective team leadership and problem resolution.
Overview
2027
2027
years of professional experience
Work History
Event Director
Pumpernickel Pickle Catering
Salem, VA
2021 - Current
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Led a team of staff during events, overseeing setup and guest interactions.
- Communicated with clients to understand needs and provide exceptional service solutions.
- Conducted site visits to assess venues and plan for event requirements effectively.
- Evaluated event feedback to identify areas for improvement in future planning processes.
- Ensured compliance with local health and safety regulations at all times during events.
- Analyzed data collected from past events in order to enhance the effectiveness of future ones.
Director of Business Services
Goodwill Industries Of The Valleys
Roanoke, VA
06.2010 - 06.2026
- Managed daily operations of the Business Services Department, including budgeting, personnel management and resource allocation.
- Managed budgets and allocated resources to optimize program effectiveness across diverse initiatives.
- Formulated strategies to optimize business service operations across multiple locations.
- Developed and implemented policies and procedures to streamline business services operations.
- Supervised staff training programs to improve service delivery and operational efficiency outcomes.
- Ensured compliance with all applicable laws, regulations, policies and procedures within the scope of business services operations.
- Implemented quality control measures to ensure compliance with organizational standards.
- Provided regular reports on operational performance metrics as well as progress towards achieving goals.
- Reviewed customer feedback surveys in order to identify areas where service levels could be improved.
- Collaborated with community partners to create employment opportunities for individuals with disabilities.
- Analyzed market trends to identify new business development opportunities.
- Participated in meetings with customers or partners in order to discuss opportunities for collaboration or joint ventures.
- Facilitated meetings to align team goals with organizational objectives and mission.
- Recruited, trained, coached and evaluated staff members in order to maintain an efficient workforce.
- Established relationships with vendors to secure competitive pricing on materials needed for projects.
Parts Coordinator
Plygem Windows
Rocky Mount, Virginia
1996 - 2009
- Coordinated parts inventory for window manufacturing and distribution processes.
- Managed order processing and ensured timely fulfillment of customer requests.
- Tracked and maintained accurate inventory records and stock levels to support operational efficiency.
- Collaborated with production teams to optimize parts delivery schedules, reducing delays.
- Implemented organization systems for parts storage to enhance accessibility.
- Maintained accurate records of all parts received and distributed.
- Monitored backorders and expedited deliveries to ensure timely fulfillment of customer requests.
- Ensured compliance with safety regulations while handling hazardous materials such as chemicals or solvents.
Education
High School Diploma -
Franklin County
Rocky Mount, VA05-1994
Some College (No Degree) - Information Technology
Dominion College
Roanoke, VASome College (No Degree) - Computer and Information Systems
Patrick Community College
Henry County, VASkills
- Event logistics
- Catering management
- Logistics management
- Logistics coordination
- Data analysis
- Compliance assurance
- Quality control
- Staff training
- Team leadership
- Effective communication
- Client relations
- Customer service
- Relationship building
- Problem resolution
- Decision-making
- Critical thinking
- Multitasking and prioritization
- Accurate documentation
- Task prioritization
Timeline
Director of Business Services
Goodwill Industries Of The Valleys
06.2010 - 06.2026
Event Director
Pumpernickel Pickle Catering
2021 - Current
Parts Coordinator
Plygem Windows
1996 - 2009
High School Diploma -
Franklin County
Some College (No Degree) - Information Technology
Dominion College
Some College (No Degree) - Computer and Information Systems
Patrick Community College