Amanda Teach
Columbus
Summary
Proven leader in enhancing customer experience and team coordination at Ophthalmic Surgeons and Consultants of Ohio, Inc. Excels in managing sensitive information and streamlining office operations. Proficient in Microsoft Office and skilled in interpersonal communication, resulting in significant improvements to referral processes. Achieved notable increases in patient satisfaction and operational efficiency. Experienced in patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and maximize patient satisfaction. Possesses knowledge of billing procedures and insurance verification, contributing to a well-managed medical office environment.
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
10
10
years of professional experience
Work History
Scheduler
Ohio State University Physicians
Columbus
02.2025 - 02.2026
- Works and communicates in a positive and cooperative manner with management and supervisory staff, medical staff, coworkers, and other healthcare personnel, and patients and their families when providing information and services, seeking assistance and clarification, and resolving problems.
- Handles difficult and sensitive situations tactfully
- Verifies patient demographic information
- Answers multi-line telephone system, takes accurate messages and transfers telephone calls to appropriate person in an efficient manner
- Schedules, cancels, re-schedules appointments as necessary, and identifies emergency calls and schedules appropriately
- Ensure the confidentiality of medical records and patient account information
- Handles incoming referrals processes based off of the preferences of each physician
- Adhere to all policies and procedures as outlined by Ohio State University Physicians
- Attend training meetings as requested
- Other duties as required
Outbound Referrals Coordinator/Office Assistant
Ophthalmic Surgeons and Consultants of Ohio, Inc.
Columbus
01.2023 - 09.2024
- Handles outgoing and incoming referral processes based off of the preferences of the outside physician and internal physician.
- Handles requesting and sending of patients' medical records
- Communicate with patients in a professional and courteous manner
- Verifies patient demographic information
- Verifies insurance, scans all insurance cards, and makes copies of any insurance cards that have changed since past visit
- Answers multi-line telephone system, takes accurate messages, and transfers telephone calls to appropriate person in an efficient manner
- Schedules, cancels, and re-schedules appointments as necessary
- Identifies emergency calls and schedules appropriately
- Checks-out all patients
- Schedules return appointments for follow-up as necessary
- Ensure the confidentiality of medical records and patient account information
- Assists with training of new employees as needed
- Handles dictation for each physician and ensures dictation processor are followed accurately
- Implemented the process of sending secure medical information directly from the practice office to outbound referring physicians offices
- Other duties as required
Communications Coordinator
Ophthalmic Surgeons and Consultants
Columbus
12.2021 - 12.2022
- Works and communicates in a positive and cooperative manner with management and supervisory staff, medical staff, coworkers, and other healthcare personnel, and patients and their families when providing information and services, seeking assistance and clarification, and resolving problems.
- Handles difficult and sensitive situations tactfully
- Assists with training of new employees as needed
- Verifies patient demographic information
- Answers multi-line telephone system, takes accurate messages and transfers telephone calls to appropriate person in an efficient manner
- Schedules, cancels, re-schedules appointments as necessary, and identifies emergency calls and schedules appropriately
- Ensure the confidentiality of medical records and patient account information
- Handles incoming referrals processes based off of the preferences of each physician
- Adhere to all policies and procedures as outlined by Ophthalmic Surgeons and Consultants
- Attend training meetings as requested
- Other duties as required
Scheduler
Ryder Last Mile
New Albany
06.2021 - 11.2021
- The RLM Scheduler is responsible for providing delivery scheduled dates to end customers as well as resolving inventory and service problems
- Act as liaison to facilitate customer service issue resolution
- Provide Customer Service for multiple Ryder Last Mile clients
- Kept in regular contact with the child's parents with daily conferences and kept a weekly log of the child's experiences that were given to the parents in order to keep them well informed and confident of my abilities
Nanny
Clintonville
08.2020 - 04.2021
- Implement daily lesson plans to meet the educational needs of 2 children, ages 18 months and 3 years
- Kept in regular contact with the child's parents with daily conferences and kept a weekly log of the child's experiences that were given to the parents in order to keep them well informed and confident of my abilities
Lead Pre-Kindergarten Teacher
AcademyOne Childcare and Preschool
New Albany
09.2018 - 03.2020
- Work as a team to implement daily, weekly and monthly lesson plans to meet the educational needs of 28, 4 to 5-year-old children
- Kept in regular contact with the child's parents with daily conferences and kept a daily log of the child's experiences that were given to the parents in order to keep them well informed and confident of my abilities
Salary and Driver Service Center Representative
Sedgwick
New Albany
02.2016 - 08.2018
- Assists callers with questions and aids in solving problems related to their claims
- Files the appropriate claim for the caller based on the information provided
- Educates and informs the caller of the documentation required to process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client necessities and benefit plans, documenting all required details of the call in a concise professional manner
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
Education
No Degree - Business Management And Leadership
Capella University
Minneapolis, MNHealthcare Management -
South University
Savannah, GAAnimal Science -
The Ohio State University
Columbus, OHSkills
- Customer Experience
- Office Equipment
- Training
- Handle Confidential Information
- Oral Communication
- Receptionist Duties
- Customer Support
- Citizenship
- Organization Skills
- Interpersonal Skills
- Electronic Health Records (EHR)
- Software Systems
- Clerical Skills
- Teamwork
- Communication
- Leadership
- Consumer Services
- Microsoft Office
- Insurance Verification
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Patient Scheduling
- Scheduling expertise
- Team Leadership
- Phone and Email Etiquette
- Windows
- Phone Etiquette
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- New Hire Orientation
- Staff Scheduling
- Quality Assurance
Accomplishments
- Dean's List, 2015 – 2018
- Caring Counts, Outstanding Quality, 99% Average Quality for the 3rd Quarter 2016
- Caring Counts, Outstanding Quality, 97% Average Quality or higher for the 2nd Quarter 2017
- Caring Counts, Outstanding Quality, 97% Average Quality or higher for the 3rd Quarter 2017
- Caring Counts, Outstanding Quality, 97% Average Quality or higher for the 4th Quarter 2017
Bold Profile
https://bold.pro/my/amanda%2Dteach%2D2024/333r
Other Experience
- Extensive customer service background.
- Two years of management experience.
- Proficient with various computer programs, such as Microsoft Office.
- Outstanding training, leadership, and communication skills.
- Hardworking, detail-oriented, and able to multitask.
Timeline
Scheduler
Ohio State University Physicians
02.2025 - 02.2026
Outbound Referrals Coordinator/Office Assistant
Ophthalmic Surgeons and Consultants of Ohio, Inc.
01.2023 - 09.2024
Communications Coordinator
Ophthalmic Surgeons and Consultants
12.2021 - 12.2022
Scheduler
Ryder Last Mile
06.2021 - 11.2021
Nanny
08.2020 - 04.2021
Lead Pre-Kindergarten Teacher
AcademyOne Childcare and Preschool
09.2018 - 03.2020
Salary and Driver Service Center Representative
Sedgwick
02.2016 - 08.2018
No Degree - Business Management And Leadership
Capella University
Healthcare Management -
South University
Animal Science -
The Ohio State University