Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Tewkesbury

Rochester Hills,MI

Summary

Strategic leader with a focus on enhancing organizational effectiveness and customer satisfaction. Experienced in quickly adapting to new roles and driving impactful changes. Proficient in utilizing training and engagement strategies to elevate team performance and morale.

Overview

21
21
years of professional experience

Work History

Jewelry Repair Manager

Signet Jewelers
02.2021 - Current
  • Trained employees on various job roles to ensure optimal coverage of responsibilities.
  • Promoted employees based on skillset alignment to enhance team capabilities.
  • Assigned tasks to employees according to skill levels to maximize performance.
  • Conducted inventory counts weekly and monthly, assessing accuracy against target levels.
  • Delivered exceptional service to customers, fostering relationships for future business opportunities.
  • Coordinated merchandise ordering and receipt to ensure timely jewelry repairs.
  • Maintained regulatory compliance by adhering to company policies and procedures.
  • Professionally resized items, documented customer requests, and performed repairs.

Jewelry Repair Manager

Signet Jewelers
03.2015 - 02.2021

Same duties as above. Transferred locations.

Bench Jeweler

Signet Jewelers
11.2011 - 03.2015
  • Executed ring sizings to ensure precise fit for customers.
  • Performed head and setting work, including round and fancy designs.
  • Conducted prong and channel work to secure gemstones effectively.
  • Polished and rhodium plated jewelry to enhance appearance.
  • Managed casting processes to create high-quality pieces.
  • Executed chain repairs to restore functionality and aesthetics.
  • Soldered rings together to achieve desired configurations.
  • Replaced clasps to improve durability and usability.

Apprentice Jeweler

Signet Jewelers
10.2004 - 01.2008
  • Organized office records and maintained well-stocked supplies to enhance team productivity.
  • Managed daily phone inquiries to provide assistance to store partners effectively.
  • Facilitated package preparation for shipment by generating packing slips for repairs.
  • Executed cleaning, polishing, and inspecting of jewelry pieces to ensure high-quality standards.
  • Completed multiple repairs including prong retipping, channel repairs, and stone tightening.
  • Altered jewelry sizes by soldering pieces together and replacing defective clasps and mountings.
  • Inspected incoming pieces to document any chipped stones or cracks present.
  • Collaborated with sales team to ensure precise service pricing and clear job requirements.

Education

High School Diploma -

Gemological Institute of America
Carlsbad, CA

Skills

  • Communication skills
  • Organizational abilities
  • Training and development
  • Multitasking expertise

Timeline

Jewelry Repair Manager

Signet Jewelers
02.2021 - Current

Jewelry Repair Manager

Signet Jewelers
03.2015 - 02.2021

Bench Jeweler

Signet Jewelers
11.2011 - 03.2015

Apprentice Jeweler

Signet Jewelers
10.2004 - 01.2008

High School Diploma -

Gemological Institute of America
Amanda Tewkesbury