Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Thatcher

Fort Wayne,IN

Summary

Proven Social Media Manager with a track record at Grade A Tattoos & Body Piercing, enhancing brand visibility and engagement. Skilled in developing strategies and fostering guest relations, showcasing a team player attitude and decision-making prowess. Achieved significant customer satisfaction through quality assurance and effective communication. Energetic Club Attendant known for high productivity and efficient task completion. Possess specialized skills in customer service, facility maintenance, and event coordination. Excel in communication, teamwork, and adaptability, ensuring smooth operation and member satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Club Attendant

PSSI
Pittsburgh, Pennsylvania
08.2022 - Current
  • Informed patrons of rules, regulations, policies, procedures. regarding use of the facility.
  • Resolved complaints or issues raised by members or guests in a timely manner.
  • Resolved customer complaints in a professional manner.
  • Checked membership cards and ID's for verification purposes.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Effectively multitasked within fast-paced environment.
  • Attended regular meetings with management team to discuss operational matters pertaining to daily operations.
  • Greeted frequent visitors by name and explained new promotions.

Social Media Manager

Grade A Tattoos & Body Piercing
Fort Wayne, IN
10.2015 - 06.2022
  • Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
  • Conferred with labor relations managers to develop internal communications, keeping employees informed of company activities.
  • Engaged with the online community, responding to comments and messages to foster a positive brand image.
  • Monitored customer comments on various social media channels and responded in a timely manner.

Education

Medical Office Specialist - Health Administration

International Business College
Fort Wayne, IN
06-2003

Skills

  • Team player attitude
  • Guest relations
  • Reliability
  • Quality assurance
  • Decision-making
  • Guest service

Languages

English
Professional
Spanish
Limited

Timeline

Club Attendant

PSSI
08.2022 - Current

Social Media Manager

Grade A Tattoos & Body Piercing
10.2015 - 06.2022

Medical Office Specialist - Health Administration

International Business College

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Amanda Thatcher